Templates for complaining about financial institutions

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Sometimes you just want to sort the matter quickly. The templates below give the information you need to know and just the right wording to get you your refunds/redress. You just need to fill in your own individual details.

Please see below for a number of templates and links to more templates.

Banks/building societies templates

Unfair bank charges (£5)

Request credit card refund for item or service under Section 75 (£10)

Bank or building society refusing to refund direct debit error (£5)

Unauthorised transactions on debit or credit card (£10)

Unfair bank charges financial hardship (£5)

Insurance templates

Rejecting household insurance company’s denial of responsibility regarding damage (£10)

Rejecting an insurance offer for household item(s) (£15)

Rejecting an insurance offer regarding damage to your vehicle (£10)


Deadlock letter request (to take the matter to the Financial Ombudsman) (£5)

Other templates

Templates for complaining about vehicles and garages

Holiday, flight and event complaint templates

Restaurants, pubs, cafes and fast food delivery complaint templates

Templates for complaining about utilities

Goods, services & delivery complaint templates

Property and home improvements complaint templates

Further help

5 top tips for complaining effectively

Top 20 tips for complaining effectively

Complaining Cow BooksHow to Complain: The Essential Consumer Guide to Getting REFUNDS, REDRESS and RESULTS! and 101 Habits of an Effective Complainer