The Complaining Cow will discuss a tailored review of your product and/or service. How does this differ from other Mystery Shopping activities?
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Tailored mystery shopping
The Complaining Cow never uses standard scenarios, nor standard questionnaires. You need a Mystery Shopper who can compare services, write tailored and well-written and relevant reports. This benefits your business far more than entering your customers into a competition to get their feedback, for example! Using Helen will give you real feedback that can be trusted.
You need significant specific feedback which can really be used to improve the quality of your service and therefore improve your sales. It’s the same with hotels, restaurants or any other service. How does someone purchasing a specific item on a specific day testing a specific service/person etc. really help you? You need real life visits, return visits and real customers.
The Complaining Cow shops and gives you valuable feedback
The Complaining Cow as a customer will work with you to plan the most appropriate ways to test your systems, processes, services and products. She then carries through on the planned changes, reporting and advising on every aspect of the service, detailing what matters to the customer. This will inform your business about other areas that you might not have considered and provides you with the knowledge you need to take your company forward, armed with feedback that is not available to your competitors.
See also 5 limitations of mystery shopping and 5 ways it can help your business
Prices vary according to length or programme and visits.
A consultancy day is priced at £1,750 a half day at £1,000 but the total will depend on length of visits, time spent on reports etc.
To discuss further please contact helen@thecomplainingcow.co.uk
The Complaining Cow free support for businesses
Join the Facebook Group Increase sales through customer service with care, compassion and integrity A private group where you can give and get support, advice and share good practice on how to improve complaint handling.
Free download Customer Service: 5 ways to get rave reviews & referrals a few tweaks to your customer service can help you reduce risk to reputation, finances and impact on customers and increase sales.
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