Helen is an entertaining, effervescent and captivating storyteller. In her numerous short bespoke videos she tells stories about customer service and complaint handling. These are followed by tips on how to improve it to increase sales.
She also provides unique interactive sessions which can be recorded for further uses. Unknown to the audience until Helen starts, she improvises a story involving members of your team. See Book Helen as a Speaker.
Some examples of her short light hearted videos with a message are below. Note that these can also be followed by more detailed lessons from the story.
A lesson in complaint handling
An improvised story which can also be followed with learnings to take away.
“Complaints” a poem from the book “Are you Being Served?* by Lady Janey
An example of how Helen can read from your book. Here she reads a poem.
Exceeding customer expectations
Another example of an improvised story with a little helper who can also be involved if required!
Whom do you serve first?
A quick video to start discussions.
When you run out of ideas
An example of inspiration to start discussions.
Look at things a different way
A little fun to question how you think and look at your work.
Demonstrating how one thing can be blown out of proportion or be seen as far more significant than you first thought.
Exceeding expectations at Cards on the Table event
Helen discusses a real customer service experience she received which exceeded expectations. Useful for starting a discussion on exceeding expectations.
Improvised story example.
These are all real dogs using their real characteristics. Following adapting this for an audience 10 top lessons from the story are provided.
A video for a download to Helen’s free guide. A few tweaks to your processes can help turn your customers into superfans.
Got a good written on your website? An example of how Helen can bring creativity to a review.
In an exclusive interview, Helen shows how she can bring customers voices to the people in charge.
Helen has also interviewed Rob Rinder in an exclusive series.
For storytelling for children and adults see The Complaining Cow storytelling