Helen is a captivating storyteller. In her numerous short videos she tells stories about customer service and complaint handling and provides tips on how to improve it.
Helen can provide bespoke training videos for your teams. Some examples of her short light hearted videos with a message are below:
A lesson in complaint handling
“Complaints” a poem from the book “Are you Being Served?* by Lady Janey
Exceeding customer expectations
Whom do you serve first?
When you run out of ideas
Look at things a different way
Exceeding expectations at Cards on the Table event
For storytelling for children and adults see The Complaining Cow storytelling