Helen is a captivating storyteller. In her numerous short videos she tells stories about customer service and complaint handling and provides tips on how to improve it.
Helen can provide bespoke training videos for your teams. Some examples of her short light hearted videos with a message are below:
Table of Contents
A lesson in complaint handling
How things backfire when you fob off customers
“Complaints” a poem from the book “Are you Being Served?* by Lady Janey
"Complaints" a poem
Exceeding customer expectations
How to exceed customer expectations
Whom do you serve first?
How to annoy customers in a queue
When you run out of ideas
What can you do when you run out of ideas
Look at things a different way
Look at things a different way
Little things
How little things matter in customer facing businesses
Exceeding expectations at Cards on the Table event
Cards on The Table training and customer service
For storytelling for children and adults see The Complaining Cow storytelling
*Affiliate links
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