Guide to saving money when getting to the airport

You need to factor in the cost of airport parking versus any form of getting to the airport when booking a holiday. Last year when booking a holiday I looked at the same holiday departing from two different airports. It was actually cheaper from Southend airport than Gatwick. However, before booking I checked the cost of car parking and once that (and the same driving time) was factored in, it was cheaper to go from Gatwick.

So how can you make sure you don’t get stung and end up paying more than you might otherwise need to do!

1)Always do your research on the cost of travel – do the flight times mean that public transport is out of the question? Would altering the flight times make a difference to overall cost even if the cost of the flight goes up?

2) Use comparison sites for airports as well as looking direct as prices can vary enormously.

3) Use cashback sites like *Topcashback to get money back on the cost.

4) Sign up for emails – sometimes you can get good discount codes in advance of booking your holiday, but always check with and without.

5) Clear your cookies each time you go back to a site so the cost doesn’t go up.

6) Look at getting a taxi it could be cheaper.

7) Book the car park as much in advance as possible, prices tend to go up nearer the date of flight.

8) Check terms and conditions, do you want to pay a few quid extra for free cancellation for example?

9) Make sure you are comparing like with like, e.g. off airport parking, local sites, meet and greet, transfer times etc.

10) Most car parks book within 24 hour periods so give yourself leeway in case the flight is late coming back which will mean you will avoid a possible late arrival fee.

11) Check out other places to park, could be someone rents out their parking space outside their house, or it’s cheaper to park at a train station!

12) Consider a hotel which offers parking, sometimes when you take public transport instead of driving and parking it may be cheaper.

In order to avoid any possible issues, take photos of the car before you leave your keys including one of the mileage. If you do it will be much easier to complain to gain redress. Under the Consumer Rights Act 2015 the car park must provide services with reasonable skill and care. If it does not do so then you are entitled to redress.

cars parked in open space

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Spa customer service treatment with a smile – even when things go wrong…

Companies always make mistakes. After all, they’re made up of humans and to err is human. What is important to me, as a consumer champion, is how companies deal with the mistakes and get them resolved.

A couple of years ago I took out a course of pro-active facial treatments with Clarins. The deal was 6 sessions for the price of 4, at the Debenhams store at Lakeside, Thurrock. I don’t go to Lakeside very often so was taking a very long time to use up the sessions! But you should know that this does not matter as if you have any issues up to 6 years after purchase consumer law is still on your side.

So what happened?

Well, when I went for the second one there was no head massage whilst the mask was applied. I was told that this was no longer part of the treatment.

various Clarins treatments

When I paid for the 6 facials I was told that this was included. You may find this very trivial but those facials aren’t cheap and I know what I paid for!

So, I wrote to customer services. I told them that to remove it mid-program is against consumer law. The Consumer Protection from Unfair Trading Regulations 2008 to be specific. I told them I felt that I had been misled into making a transaction I wouldn’t otherwise have made if I had had all the information, i.e. that part of the service would be removed without refund. In addition it is against the Consumer Rights Act 2015 as an unfair contract, as they had changed the terms and conditions without my consent.

Therefore, I expected a partial refund for the last facial and partial refunds for the remaining sessions. However, my preference was to be given what I paid for, which was the head massage whilst the mask is applied for my remaining facials. As regards the last facial, which did not include the head massage for which I had paid, I expected a partial refund.

small Clarins tubes

I made the point that I had no issue with any of the therapists. It was quite clear it was a change in policy not in quality.

The complaint was passed to the Area Manager. She told me that they had not had any similar complaints. Hmmmm.

She could see from their records that I purchased My course in May 2015 and had a Tri- Active Facial on 14th December 2016 – whereby the therapists had assured her that she explained the new procedure to me. I then had another Tri-Active Facial on 11th December 2017. (As I said, I didn’t go to Lakeside very often). They fed my comments back to the Spa regarding my disappointment with the new treatment, and also to the London Training team who apparently welcome all customer feedback as they were apparently “disappointed” that I felt I had been misled.

So that was that. Of course it flipping wasn’t!

In fact, the Consumer Rights Act didn’t apply because I had actually bought and paid for the course of treatment before the act came into force on 1st October 2015. But other consumer laws including the CPUTRs did apply. So, off I went again.

It was also unfortunate that someone at Clarins appeared not to have read my email properly either.

I agreed that the therapist explained the new procedure after I asked why the head massage was not applied. I said so in my email. But as I had clearly stated, the head massage had been removed from the program AFTER I had paid for it. Therefore a breach of contract had taken place. Had I known that the massage was not going to be included (where it once was) I may have made a different decision. This was a breach of The Consumer Protection from Unfair Trading Regulations 2008. I pointed out that I provided this information, to which she had not referred in her reply.

I reiterated what I expected as redress. Then, of course, added my standard ending: “Should I not be fully satisfied with your response I will not hesitate in taking the matter further. This will include, but not be limited to, informing my credit card company, Trading Standards and going through the Small Claims Court. I will also share my experience on social media and relevant review forums.”

The Area Manager for Lakeside confirmed that I had spent £268 on my course in 2015. Since then, I had had 2 x Tri-Active Facials which would equate to £140, leaving £128 on the course value – without the two free treatments as it was purchased on the 6 for 4 promotional offer.

She wanted me to note that the store policy on refunds is for customers to provide a proof of purchase and valid receipts. However, the Skin Spa Manager said that he/she would be happy to offer me the following:

  • 2 x Scalp and Foot Massages for the previous two treatments which you I had in 2017 and 2016.
  • 4 x Scalp and Foot Massages to be included in the remaining treatments that you I had booked.

Yay, so that was good, and that was the end of the matter… or so they thought…

Of course it wasn’t. Because, dear reader, as much as I like to spread the word about consumer rights to consumers I like to inform thVarious Clarins beauty products on black work yopose working in customer services too.

I informed her that one does NOT need a receipt. One only needs proof of purchase. They clearly had this from their treatment records.

 

So, in the end I got a little more than I was legally entitled to (2 scalp and foot massages!) but that is how it should be, particularly when it took a few emails to resolve.

So, in summary, never just accept changes in services! But it did all come out well in the wash as it were!

See Top 20 Tips for complaining effectively to be able to do the same.

Logo cartoon cow at a laptop of book cover. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results!

 

For lots of advice, tips, consumer rights, stories and template letters:

GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

 

 

 

 

 

 

 

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