Books by The Complaining Cow
How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! RRP £15.00 prices vary with the usual suspects. See link for more details and reviews.
101 Habits of an Effective Complainer RRP £12.99 Prices vary from the usual suspects. See link for more details and reviews.
Case study: Tesco and a consumer champion from taking Tesco court and winning to meeting with and interviewing the UK and Group CEOs and more.