The Complaining Cow Services for businesses

Are you a Complaints Handling or Customer Service Director or responsible for senior management and suffering from complaining customers?

Do you have customers who:

  • make your job difficult because you don’t know what they are complaining about?
  • don’t know what they want?
  •  shout and rant at you and your staff and complain about your processes and want to escalate issues?
  • complain about issues that are difficult for you to address?
  • have concerns about how you may be serving vulnerable customers and the risks associated with this?

Crucially, would you like to improve all this and more to provide better service and gain and retain customers?

If so, it is time you stopped doing what you’ve always done and heard the voices of your customers. Be open to being challenged through your whole complaints process, starting before you even receive the complaint. It is time to be innovative and get ahead of the competition!

Contact Helen, The Complaining Cow, to ensure you’re the cream of the crop!

Why should you hire Helen?

She is a best-selling author and is regularly in the media covering consumer issues. With over 35 years of experience in complaints, she knows why people complain and what their pain points and frustrations are. Helen understands what people want from the customer service journey and how to improve it dramatically.

Helen is a practised, dynamic, inventive and resourceful leader of change. She has run numerous projects and programmes, striving for continuous improvement in her own work and in service delivery and regularly identifying and developing opportunities.

One of her particular strengths is that she is not hung up on sales speak, the way you have always done it, based on what you think customers want and how they work or what analysts think. She tells you straight what customers want.

Helen has worked with many companies such as Tesco and Lloyds Banking Group. She looks forward to working with you too.

The Complaining Cow Services available

If you’d like to know more about the services available, please click on a link below.

The Complaining Cow consultancy

The Complaining Cow Confidential, Tailored Mystery Shops

Workshops

Power Hour

Speaker

The Complaining Cow Consultations with Children and Young People

Promotion

The Complaining Cow training and storytelling videos

The Complaining Cow storytelling for Children & Adults

The Complaining Cow free support for businesses

Join the Facebook Group Customer Service: Compassion, Care and  Integrity  A private group where you can give and get support, advice and share good practice on how to improve complaint handling.

Free download Customer Service: 5 ways to get rave reviews & referrals a few tweaks to your customer service can help you reduce risk to reputation, finances and impact on customers and increase sales.

Customer Service how to turn customers into superfans raving about your products/services

Testimonials

Brad Burton testimonial

Caroline Bramwell testimonial

testimonial from Greg

Louise Tesco testimonial

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