The templates below give the information you need to know and just the right wording to get you your refunds/redress. You just need to fill in your own individual details.
The templates also include further information on what you should do if you do not receive a satisfactory response.
Please see below for a number of templates and links to more templates.
Poor workmanship from a Furniture and Home Improvement Ombudsman member (Furniture and Home Improvement Ombudsman members)
Deadlock letter request see above