Sometimes you just want to sort the matter quickly. The templates below give the information you need to know and just the right wording to get you your refunds/redress. You just need to fill in your own individual details.
Where applicable they also give you further information on what to do if they don’t.
Please see below for a number of templates and links to more templates.
Cars sold from members of The Motor Ombudsman (TMO)
Check the link above to see if you bought your car from a The Motor Ombudsman member. If it is a member it means you will be able to take you case through their dispute resolution scheme if the template fails. Details of this and other options are in the templates.
Cars sold from non The Motor Ombudsman members (TMO)
Check the link above to see if you bought your car from a The Motor Ombudsman member. If it is not you still have options if the template fails to gain you redress which are provided in the download.