Goods, services & delivery complaint templates

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For advice and help with gaining refunds and redress see How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! Packed full of helpful information, advice, tips and templates.

But sometimes you just want to sort the matter quickly. The templates below give the information you need to know and just the right wording to get you your refunds/redress. You just need to fill in your own individual details.

Where applicable, the templates also give you further information on what you can do if the template does not get you a satisfactory response.

Please see below for a links to templates to purchase and download:

Templates for complaining about goods and services

Online retailer refusing to pay return postage on a faulty item (£5)

Item not fit for purpose (£10)

Fast food late delivery (£5)

Faulty goods (£10)

Item not received (£5)

Item not as described (£10)

Faulty mobile phone with no contract (£15)

Requesting repair and retaining legal rights when sending item back for repair (£10)

Service booking cancellation made by the provider (£10)

Quality of flowers in delivery (£7.50)

Dry cleaning damaged item (£7.50)

Harm caused by hairdresser (£7.50)

Rejecting faulty goods from a company which is a member of the Furniture and Home Improvement Ombudsman (£10)

Deadlock letter request (£5)

eBay private seller (£5)

eBay business seller faulty item (£7.50)


Other templates

Templates for complaining about financial institutions

Templates for complaining about vehicles and garages

Holiday, flight and event complaint templates

Restaurants, pubs, cafes and fast food delivery complaint templates

Templates for complaining about utilities

Property and home improvements complaint templates

Explore the blog for more help and advice.