See Book reviews for a couple of hundred reviews!
Helping people to complain effectively and get redress
“Helen was a great help in both getting a response from Sunmaster and appropriate redress. We wanted to complain about the whole booking process and then complained about the transfer on return. Her well written emails to the CEO got us nearly 3/4 of the total holiday cost back! The extra knowledge and contacts she provided were invaluable and I am sure I would still be trying to get a response from Sunmaster if it wasn’t for her help. I would (and have done already) recommend her to anyone I know. Thanks so much for your help!” Adam & Melanie May 2014 (Story here)
“Is it a plane? is it a bird? No it’s The Complaining Cow to the rescue! My hair was turning grey and my blood was boiling when Sharps did not deliver the high standards we were lead to believe we would. They left us without a bedroom for weeks, we were living in total chaos and our house was beginning to look like it was going to appear on TV show “Hoarders Buried Alive”!!!! (for those who don’t know me I am a stickler for a tidy neat house, I detest mess and clutter so anything out of place sends me into complete melt down). We were at the stage of screaming “Arrrrrh what to do? Where to go???????” I had tried complaining over the phone only to be fobbed off with numerous unacceptable excuses. I was at my wit’s end and then came along my “Knight” or should I say “Cow” in shiny armour to my rescue!
Helen was wonderful, she guided us every step of the way. The information, advice and guidance we received was first class, frank and to the point (for those who have not had the pleasure to meet Helen and do not know her, that is how she is!) Her advice on our legal rights was second to none, she knows her stuff! She gave us the confidence to go for it! We worked together on composing a letter to the CEO that was factual and to the point. An email to the CEO got us a response within an hour and a bedroom installed two days later and the added bonus of redress! What a result!!!
Her website is fantastic, informative and constructive, we love her humour; but on a serious note we would highly recommend her. In fact when ever I hear anyone complaining I always say “Go see “The Complaining Cow”. She is brilliant”! Keep up the Good work Helen! You are definitely a super hero to us!” Elaine & Josh (Story here)
“I recently had a stressful issue regarding a sofa bed I purchased from a catalogue. Despite many phone calls to the company concerned, the whole issue was dragging out and I was stuck with a faulty sofa bed. Helen was friendly & approachable as well as very quick to respond to my emails. Thanks to a fantastic email she drafted for me, I now have the company picking up the faulty sofa bed, providing full refund with offer of providing a price match on a more expensive sofa. I was also given £50 credit on my account. This lady knows her stuff and gives you confidence to stand up for your rights.” Debbie
“I was having trouble with a misrepresented contract sold to me by Phones 4 U for Vodafone, and neither company wanted to accept the fact. Luckily I had stumbled across The Complaining Cow on Twitter and asked for her help. She gave me a lot of help and eventually I received nearly £150 reimbursement from both companies” Ben Nov
The Complaining Cow Publications
More testimonials regarding Helen and her bestselling books can be found here – How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results and