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Deliveries

What to do when deliveries don’t reach you

10 ways to help your deliveries arrive safely

Most of the time you can order an item and it gets delivered just fine. However, sometimes you don’t even get as far as receiving the post/parcel! So, what can you do if this happens?

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Here are some common reasons for not getting your deliveries and what you can do if they don’t arrive:

1) The wrong address details are on the envelope/parcel! Sounds obvious but it is common, make sure you check all the details when you make an order and that other people sending you items do so too!

2) If post often goes to the same wrong address, try and investigate why? Is it a similar sounding address? Contact Royal Mail and your local delivery office. The most common problem is no postcode. This can often happen with a new build. Contact Royal Mail with details.

3) Not sure where the post is going? Contact Royal Mail and complain. Point out the dangers of identity theft if certain post goes missing. Keep a record of post that you know has gone missing. Give details of post when it was sent and where from. Ensure that the person sending the post also complains to Royal Mail, as they should get redress.

4) When using a courier, make sure you add notes about how to find your property if it is difficult to find or where an item should be left if you are not in.

5) Sometimes, particularly apps can get muddled with house numbers and house names! In general, it is best to use the house number, if possible. And make sure the number is clearly on your door. This from Royal Mail website regarding multiple versions of the same address:

“Sometimes this might happen when an address has a property name and not a number, or has both. You can use either to address mail, but generally it’s better to use the property number, rather than name.”

There are also occasions when you might see multiple results for a single address, for example a house converted in flats, where the mail is delivered to a single, shared front door. In these cases we show the main property number and street name, and then the property number with the individual flat number. For example, there may be three results; 3 High Street; 3A High Street; and 3B High Street, or 3 High Street; Ground Floor Flat, 3 High Street; and First Floor Flat, 3 High Street.”

If your property has already been designated a number, you must always display the house number clearly within the boundary of the property legally anyway. Always use the house number in your address line.

6) If you have moved address, make sure you notify Royal Mail to get your mail redirected and regularly check that it is working properly!

7) If it is one particular courier causing problems, write and complain to the CEO. Get the address from com and explain the situation. The CEO may not respond personally but the issue should be passed through to the relevant departments to resolve.

8) It may seem obvious, but make sure the person delivering can access your building! Locked porches, inaccessible entrances or unknown access codes can mean that you don’t get notification that someone tried to deliver a parcel.

9) Provide your phone number where possible when ordering. Not all couriers will phone but many will do if they are having difficulty finding your property.

10) Keep an eye on any tracking app for a courier and be quick to contact the courier as soon as you get notice that there has been an issue.

Bonus tip! If a fast-food delivery company seems to not deliver to you but actually drives along your road write to the CEO and point out the idiocy of the business decision!

See also:

Your rights, mail order, online and deliveries Purchasing items online or through mail order, what are your rights with incorrect or damaged goods.

How to complain about food in restaurants, deliveries, take aways, and hotels! (and from stores!) your rights when you order fast food.

Help with your complaints

Top 20 tips for complaining effectively

5 top tips for complaining effectively

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By Helen Dewdney, The Complaining Cow

Consultant | Author | Speaker | Blogger | Presenter | Journalist
Helping to make, prevent and deal with complaints

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