Telecoms and Energy – the worst sectors. Dreadful. I get asked a lot about how best to complain in these sectors. I have therefore provided the links you might need below.
Broadband, Mobiles, line rental, packages
If you have taken out a line rental, broadband or mobile contract since 23 January 2014 under new Ofcom rules you can cancel their contract penalty-free if a provider ups its monthly prices mid-term and didn’t warn you about the rise when you signed up.
How to end 3 problems with your mobile ‘phone (& get your money back)– Faulty phone, network coverage, mis sold contract
All you need to know about roaming charges – tips for before you go abroad and how to complain about charges
Mobile phone companies called out for overcharging loyal customers and how to call them out on it and get redress
It’s payback time for broken broadband – Ofcom proposals for guaranteed payback on service breaches, companies sign up. BT, Sky, TalkTalk, Virgin Media and Zen Internet – currently serving around 90% of landline and broadband customers in the UK have signed up. The implementation period is set to be 15 months which takes us to February 2019.
Telecom providers in the news
All you need to know when your phone/energy bill is wrong this was about the Vodafone fiasco with their billing system and provides advice about how to complain when your bill is wrong and provides other useful links.
Plusnet gets a “minus” – and a big fine – for incorrect billing billing ex customers
Virgin on the ridiculous – UKTV dropped. Your RIGHTS! Virgin changing your bundle your rights about this breach of contract! What you can do too if your provider changes your bundle.
Advice for complaining to telecom providers
First and most importantly Why you should write not ‘phone to complain effectively Telecom providers seem to make it difficult for you to email but read this post as to why it is important to write not ring.
How to challenge terms & conditions (even those you’ve agreed) post giving you your rights
Use ceoemail.com to find the email address of the company CEO and write to him or her particularly if the company doesn’t provide an email address for you to write to customer services!
See All you need to know to make a complaint about energy for similar on energy.
How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results! for more information advice, tips, consumer laws, rights, regulations, stories and template letters for complaining about the telecom and numerous other sectors.
If, after hours of reading that little lot you still need help then please see How The Complaining Cow can complain for you!
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