Links for most problems with holidays and flights to give you your rights and how to complain effectively.
Make sure your holiday in the sun doesn’t burn a hole in your pocket advice on how to book a holiday and your legal rights
The Consumer Rights Act 2015 for services relating to any purchase or service
How to Make a Complaint About Your Holiday Booking story of how I helped a couple in their fight complaining about poor service and holiday not matching the description getting nearly a full refund even when not an ABTA member!
How to Get an Extra 3 Hours on Your Holiday! story about transfers
How to complain when booking a service based in the EU booking on a non UK but within EU site
How to Win When EasyJet’s Customer Service Fails helping someone get refund when had to return early
What to do when your flight is delayed information regarding flight delays
BA powercut debacle: Airline keeps passengers in the dark about their rights 2017 B/H over 70k passengers affected, article on the mis informationa nd lack of information provided and what you should do.
Airline claim compensation letter template for use with any airline plus all the amounts to which you are entitled depending on length of delay and length of flight
ECJ ruling on flight delays: Consumer champion warns against third-party claim firms – do it yourself to get 100%
All you need to know about roaming charges information about EU caps, your rights and what you can complain about
How not to pay a charge made after transaction (and why!) not – template letter and further information for if you have been charged a fee after booking
All you need to know about complaining about car hire – how to prevent problems and what to do if you get them
BA flies in the face of consumer law and decency what to do if you bought your tickets before free food change and fly after the date comes into force!
How to ensure banks don’t break the Misrepresentation Act – regarding travel money and commission when taking money back
Plane greedy – Are airlines holding families to ransom? – details on the main airlines and their charges including Ryanair which has mandatory charge, looking at inaction of regulatory body
Where there’s blame there’s a claim (even when there isn’t?) details on complaining about food poisoning real and fake
Monarch – Everything you need to know details about situation with airline going into administration
ceoemail.com for contact details for CEOS
From October 1st 2016 airlines are covered by The Consumer Rights Act 2015
For more advice, tips, information and template letters: GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!