Consumer rights and how to use them to complain about goods and services
As a well established consumer expert, I can provide lots of help with your consumer problems with goods and services. Below is a list of links to various posts providing help, support and advice about getting refunds and redress to be a successful complaint resolver.
Books to help you with your complaint
For more advice, consumer laws and template letters GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!
Want to get better at complaining? See 101 Habits of an Effective Complainer.
Top 20 Tips on how to complain effectively
5 top tips:
5 top tips for complaining effectively
Using consumer law to complain about goods
What is a warranty, a guarantee and my consumer rights? explains the differences between them all.
All about guarantees in this Instagram reel:
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This reel explains about warranties and when you should use them:
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A Guide to the Consumer Rights Act 2015 is the main law covering faulty goods and services and the one you are most likely to use.
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What you need to know about the Consumer Rights Act 2015 digital content additional information.
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How to use the Misrepresentation Act 1967 all areas of the Act.
Stories about using consumer rights to complain about goods
How to beat Uncle Tom Cobley’s customer service tells the story of a rare occasion when it may be better to deal with the manufacturer.
How to complain about an item over a year old is a story of perseverance and not being fobbed off to ensure you gain redress.
The story When flowers aren’t delivered: What to do is a quick story on getting a refund for flowers that were not delivered.
BHS customer care mistakes which made it look like it didn’t care! Although BHS is no more this story covers what you can do when a piece is missing from a product and you don’t want to take the item back, you want the piece!
How to complain about services
How to complain about a dry cleaners – when something goes wrong with your dry cleaning.
Stories about using consumer rights to complain about services
How to get the cream (without being a clot!) a story of complaining about poor service when wanting a cream tea!
When flowers aren’t delivered: What to do a quick story regarding complaining flowers not delivered.
Not such an Easylife customer service a story about perseverance and complaining on principle.
How to complain about deliveries
What happens when a business doesn’t prepare for a promotion story of how a delivery was late, then packaged badly causing damage. The claim.
Your rights, mail order, online and deliveries all you need to know regarding how to complain about purchasing items off premises.
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Christmas Deliveries – What are your rights? your rights regarding shopping at Christmas including Royal Mail strikes.
How to complain about deliveries
All you need to know about unsolicited goods what you need to know if you have received items that you didn’t order.
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How to complain in different specific sectors
See All you need to know to make a complaint about energy posts about your additional rights specific to the energy sector for various situations.
All you need to know about complaining to telecom providers posts about your additional rights specific to the telecom sector for various situations.
All you need to know about booking/complaining about holidays/flights/travel posts about your additional rights specific to the travel sector for various situations.
How to take complaints further
How to contact CEOs when and how to get contact details of CEOs and how to write a letter to a CEO.
Alternative Dispute Resolution (ADR): What it all means post that explains what it is all about and how you can use it.
How Alternative Dispute Resolution can help with your complaint
ADR – all about it for World Ombudsman Day issues with ADR.
How to take a complaint further version of Metro article.
Contact the CEO
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How to complain effectively
Top 20 Tips How to complain effectively! Lots of tips and advice to making sure you always get what you are entitled to when you complain
How to complain Morning Live 27/05/22
How to write a letter of complaint a sample formal letter of a complaint written regarding an issue with Sharps fitting a bedroom.
Everything everyone needs to know about call centres the secrets of how they work and how to beat them
What happens when a business doesn’t prepare for a promotion outlines how you can get to the front of the queue of complaints.
Why you suck at complaining (and what you can do about it) not good at complaining? The reason and what to do about it may be here!
Why you should write not ‘phone to complain effectively whenever you can you should write not phone, here’s why.
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7 Common fob offs that companies use to not give refunds! typical fob offs companies use to stop you asserting your rights and how to address them!
15 Great words to use in complaints helpful to use in those emails!
On Channel 5 discussing useful words to use when complaining:
Some useful words for when you are complaining!
10 Types of Complainer Which Are You? check yourself out!
How to use social media to complain
Is social media an effective method for complaining?
5 ways how not to use Twitter to complain (and 5 ways how you should)
Questioning why you should complain
7 Questions you should ask yourself if you don’t complain!
Warning: How not complaining drives up fat cat profits!
Complaining in the EU
What to do when your flight is delayed – the full guide, explains your consumer rights and how to claim if your flight is delayed or cancelled and how to take matters further if airlines don’t pay up! There is a warning and advice should you use AviationADR.
The UK International Consumer Centre provides UK consumers with free and impartial advice regarding purchases outside of the UK.
Complaining about data protection
Ten ways GDPR will help consumers details your rights under the General Data Protection Regulations.
Unsporting Behaviour in JD Sports data breach details what you need to know when a company is involved in a data breach and what you should do if it causes you to become a victim of fraud.
Further help with complaining
For more advice, consumer laws and template letters GET THE BOOK! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!
Want to get better at complaining? See 101 Habits of an Effective Complainer.
Save yourself time and effort finding the laws and wording a letter of complaint and download a template. Just fill in your details and get that redress!
Purchase downloadable templates to gain redress.
Nearly everything you could ever need to make a complaint about anything!
8 Comments. Leave new
I find your customer care totally appalling. It is impossible to speak to anyone. I had a dangerous and very serious accident in your Reading store at the end of November. Three phone calls, official letter and no responsive from your head office or the Reading store. I have serious injuries that are ongoing and life changing. My
I do not own any stores. And given the post that you have commented on I am afraid I don’t know which company you have an issues with.
I bought carpet from carpet right faulty they would do nothing about it as it was one moth out of manufacture 2 years warranty even throw it was there fault they did notreport sooner then the young man in cost service more or less told me to go to hell
Please see the links above and follow the advice.
HI Can you help with a templete letter for a section 75a claim I am tying to do at the moment
See Section 75 and my contact page for services.
Wow, what a detailed and helpful set of information on complaining in the best way to get results. It can be so frustrating feeling you’re banging your head against a brick wall, trying to get the service you should be able to expect as a customer. Far too many businesses fall way short, the tips here are worth bookmarking!
Thanks again,
Mike.
Thanks, although the tips aren’t in this post they are in the links. Perhaps you might like to buy the book?!