Moodia Coverage

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Radio 2 Jeremy VineIn-Apps purchases03/07/20
Radio TimesHoliday refunds for cancellations24/06/20
Talk RadioOnline shopping rights24/05/20
BBC Radio GlosOnline shopping rights21/05/20
The One Show
BBC News onlineEasyJet hack: ‘I’ve been left in complete limbo’20/05/20
BBC Radio CWRHoliday refunds20/05/20
BBC News onlineCoronavirus08/05/20
This Is MoneyWedding issues04/05/20
BBC Radio 4 MoneyboxRefunds rights03/04/20
Radio WalesRefunds rights01/04/20
Love Sport RadioCoronavirus18/03/20
BBC News onlineCoronavirus05/03/20
Daily Mail76p! 8% rise in stamp price get a load of stick!20/02/20
BBC Radio 5 LiveUEFA22/02/20
BBC Radio ScotlandStorms and insurance18/02/20
BBC Radio BristolEnergy complaints30/01/20
BBC Radio 4 MoneyboxNightmare holidays29/01/20
The GuardianGoing the extra 860 miles20/01/20
This is MoneyTravelex10/01/2020
BBC Radio TeesideTipping19/12/2019
Andrew Pierce podcast Daily MailWhirlpool18/12/2019
IndependentThree network failure: your rights17/10/2019
J.T. ScottSeries of storytelling videos

Helen Dewdney

Sammy Rambles and the Floating Circus read by Helen Dewdney The Complaining Cow
BBC Radio WalesThomas Cook24/09/2019
BBC Radio 4 You & YoursComplaining effectively04/09/2019
BBC BreakfastWhich? customer service survey

BBC Breakfast 23/08/19 Helen Dewdney discusses the Which? customer service survey


BBC Radio LondonWhich? customer service survey23/09/2019
BBC Radio WalesWhich? customer service survey23/09/2019
BBC Radio WalesICS figures10/07/2019
Daily MailMeet the moan rangers!13/06/2019
BBC Radio ScotlandPackaging to fight obesity04/06/2019
Channel 5 NewsASOS returns policy

ASOS change in returns policy
ITV News

Record fine for gas company Cadent over supply failures

BBC Radio 2 Jeremy VineDebenhams closure10/04/2019
Daily Telegraph*When you should complain to the chief executive – and how best to do it 12/03/2019
BBC Radio ScotlandHigh Streets19/02/2019
Moneywise*Top tips for a stress-free building project08/02/2019
The Telegraph

Consumers are caught in a maze – the ombudsman system must be reformed

BBC Radio ScotlandTesco changes28/01/2019
BBC Radio LondonExpert phone in Nikki Bedi27/01/2019
Rip Off BritainHoliday lettings11/01/2019
Rip Off BritainCar hire10/01/2019
Moneybox LiveSmall Claims Court09/01/2019
BBC Radio WalesJunk mail07/01/2019
The SunSavvy Shoppers26/12/2018
BBC Radio 4 You and YoursChristmas20/12/2018
The GuardianO2 poised to receive millions from Ericsson09/12/2018
Daily MirrorFury at O208/12/2018
BBC Radio 4 You and YoursO2

O2 network failures - your consumer rights


Daily Mail0207/12/2018
BBC Business online0207/12/2018
Business Matters0207/12/2018
ITV NewsO2 outage 06/12/2018
ITV onlineReturns05/12/2018
BBC Radio ScotlandReturns27/11/2018
MoneywiseGrey market shopping23/11/2018
Moneywise* Vote with your feet does boycotting work? 13/11/2018
BBC Radio Wales, Derby, Suffolk, Merseyside and Live5FCA complaining research08/11/2018
Rip Off BritainIndependent reports 

Rip Off Britain Independent reports
BBC ScotlandOnline deliveries10/10/2018
Rip Off BritainFaulty goods

Rip Off Britain faulty goods
The MirrorAngry Argos shoppers say it’s putting prices02/10/2018
ITV News websiteFive ways you can save money on utility bills28/09/2018
Channel 5Switching28/09/2018
ITV NewsCAB Super-complaint28/09/2018
BBC Look EastRyanair

Look East interviews Ryanair CCO and Helen Dewdney
The SunWebsite of the week16/08/2018
BBC Radio StokeComplaining tips15/08/2018
Financial Times*Got the Ryanair blues? This is how to claim compensation14/08/2018
BBC Radio LeedsComplaining tips14/08/2018
Which?Provided FOI Ryanair10/08/2018
Moneywise*Common excuses consumers face -- and how to deal with them09/08/2018
Talk RadioTipping22/07/2018
The TimesOcean plastic is just the beginning18/07/2018
Rip Off BritainRip Off Britain Pop UP expert

Rip Off Britain shopping online
Daily StarBrits pay double to stay at top UK holiday getaways05/06/2018
Daily ExpressCentre Parcs price scandal04/06/2018
Daily MirrorSupermarkets use by dates03/06/2018
Daily MailSupermarkets accused of punishing shoppers26/05/2018
Talk RadioComplaining effectively17/05/2018
IpaperHow to save money on your wedding day16/05/2018
Financial Times*Avoid a holiday hire car nightmare09/05/2018
BBC Radio 4 You and YoursInsurance09/05/2018
ITV AngliaHoliday lets

How to prevent problems when booking a holiday let (plus what to do when things go wrong)


BBC Radio ScotlandBroadband02/04/2018
BBC Radio Stoke & SomersetComplaining21/03/2018
Talk RadioM & S Mother’s Day flowers fail20/03/2018
Cabinet MakerOmbudsman Omnishambles13/03/2018
BBC Radio KentWeather related poor service rights06/03/2018
Talk RadioM & S pants04/03/2018
LBCEnergy problems03/03/2018
The SunKFC25/02/2018
BBC Radio 4Ombudsmen10/02/2018
Talk RadioComplaining effectively05/02/2018
LBCCAA investigation03/02/2018
Talk RadioScams28/01/2018
Financial TimesPodcast18/01/2018
The SunSun Savers17/01/2018
ExpressCredit Card Charge Ban04/01/2018
Financial TimesMoney saving travel tips to lift the gloom of ‘Blue Monday’12/01/2018
BBC Radio ScotlandSocial media04/01/2018
ITV regionsReturns rights03/01/2018
Daily MirrorDieters overcharged02/01/2018
Good HousekeepingUnwanted Xmas presents02/01/2018
Sunday TimesNow, do you still have the receipt30/12/2017
Andrew Castle LBCReturns28/12/2017
Sunday MailStop grumbling… start complaining!30/12/2017
BBC Radio 5 LiveTesco Turkeys27/12/2017
Eddie Nestor BBC Radio LondonReturns27/12/2017
Paul Ross Talk RadioSales26/12/2017
BBC NewsReturns rights22/12/2017
South Wales AngusKnow your rights on unwanted Christmas gifts21/12/2017
The SunSavvy Savers14/12/2017
BBC Radio 5 LivePeter Kay cancellation rights13/12/2017
The ExpressStaying safe: decrease risk of burglary & credit card fraud13/12/2017
The ExpressPlanning ahead can reduce the cost of Christmas10/12/2017
BBC Radio ScotlandBank Holidays30/11/2017
BBC Radio NewcastleSupermarket layout29/11/2017
Daily ExpressDirect Debits can be a financial strain29/11/2017
BBC Radio KentBlack Friday23/11/2017
ITV RegionsBlack Friday22/11/2017
The ExpressBlack Friday22/11/2017
The SunBlack Friday Deals16/11/2017
Yahoo UK FinanceBlack Friday Deals14/11/2017
BBC Radio NorfolkComplaining effectively13/11/2017
The One ShowTerms & Conditions


Terms & Conditions The One Show
Talk RadioComplaining abroad10/11/2017
The SunFatter Christmas05/11/2017
Daily MailThe £2,800 iPhone04/11/2017
Yahoo UK FinanceFree tea and £100 cashback on iPhone X: this week’s deals and discounts01/11/2017
BBC Radio WMBrighthouse24/10/2017
Sunday MailHow to REALLY beat the cold callers22/10/2017
Talk RadioChampagne service21/10/2017
The GuardianFrom passion to profit01/10/2017
BBC Radio 4 You and YoursArgos caught playing around with toy prices30/09/2017
The Daily MailParents accuse Argos of hiking price of ‘bargain’ toys28/09/2017
The MirrorArgos What’s going on with the Argos 3 for 2 toy sale? 28/09/2017
Moneybox LiveRyanair23/09/2017
Financial TimesRyanair22/09/2017
BBC GNSRyanair21/09/2017
BBC ScotlandRyanair & boycotting21/09/2017
BBC Radio 5 Your CallRyanair19/09/2017
BBC Radio KentRyanair19/09/2017
BBC Radio 5 Live            & BBC H & WPPI29/07/2017
BBC ScotlandConsumer rights when event cancelled06/07/2017
Victoria DerbyshireFake holiday food poisoning scam21/06/2017
The SunMassive Gaffe Are you a giffgaff customer?14/06/2017
BBC BreakfastBA flight delays08/06/2017
MoneyBox LiveFlight compensation -- where do the stranded stand?03/06/2017
Financial TimesBA flies into customer relations disaster02/06/2017
New Zealand HeraldBritish Airways IT engineer blamed for outage02/06/2017
ITIJBA clashes with insurers over compensation02/06/2017
BBC News OnlineBA delays: Insurers clash with airline over expenses02/06/2017
Financial TimesBritish Airways in travel insurance row over IT outage01/06/2017
Financial TimesPodcast MoneyShow01/06/2017
BBC Radio Surrey & LBCBA30/06/2017
BBC Radio5 LiveBA flight rights29/05/2017
BBC Radio Wales‘Phone in18/05/2017
Talk Radio Julia Hartley-BrewerOfcom fine11/05/2017
BBC Radio StokeComplaining11/05/2017
BBC1 Rip Off BritainComplaining about hotels

Rip Off Britain 10/05/2017
Channel 5 News Social mediaChallenging parking tickets05/04/2017
The SunHuladupes26/03/2017
BBC Georgy TonightAirline delays14/03/2017
BBC Radio SurreyHeathrow ambassadors28/02/2017
Daily Mail, The SunHeathrow ambassadors27/02/2017
BBC Radio Wales‘phone in, complaining advice21/02/2017
Channel 5 Social mediaComplaining15/02/2017
Channel 5 NewsComplaining15/02/2017
BBC Radio H & WComplaining15/02/2017
ITV NewsComplaining15/02/2017
BBC Radio ScotlandCustomer service/complaining15/02/2017
BBC BreakfastBritish and complaining15/02/2017
BHBN RadioEE fine08/02/2017
BBC Radio KentRail delays01/02/2017
BBC Radio 4 You & YoursRail delays27/01/2017
BBC News online‘Young consumers ‘expect better service’23/01/2017
BBC Radio Tees and BBC Radio WM‘Customer complaints figures20/01/2017
Radio Stoke‘phone in consumer rights12/01/2017
Radio TeesReviews12/01/2017
The SunThe January Saves12/01/2017
BBC1 The One ShowGift cards

Looking a Gift Card in the Mouth


BBC Radio EssexGift cards03/01/2017
BBC Radio LondonGift cards01/01/2017
Victoria DerbyshireBlack Friday26/11/2016
Talk Radio Julia Hartley-BrewerBlack Friday25/11/2016
GNS (2 hrs various BBC radio stations)Vodafone fine26/10/2016
The ObserverGot a customer complaint? Take it up with the CEO18/09/2016
TescoThe Complaining Cow interviews Tesco bosses15/09/2016
Cabinet Maker magazineIn Dispute07/09/2016
BBC Radio 2 Jeremy VineWhen customer serving staff argue between themselves26/08/2016
BBC Hereford and WorcsHolidays17/08/2016
BBC Business onlineWhy you can’t keep online order freebies14/08/2016
BBC Radio WMReceipts29/07/2016
LBCComplaining about holidays20/07/2016
BBC Radio WMComplaining19/07/2016
Radio StokeSocial media and complaining06/07/2016
BBC BreakfastSocial media and complaining

BBC Breakfast Helen Dewdney and Steph discuss complaining on social media 06/07/16
BBC Radio 4 MoneyboxVodafone billing issues08/06/2016
BBC Radio 5 Live Consumer hourConsumer issues02/06/2016
BBC Radio 5 Live Wake up to MoneyFinancial Ombudsman figures26/05/2016
BBC Radio BerkshireSecondary ticket selling25/05/2016
BBC Radio SurreyRoaming Charges24/05/2016
BBC Radio 5 Live DailyRoaming Charges23/05/2016
LBCAirline charges16/05/2016
BBC Radio TeesTipping03/05/2016
BBC Radio 5 Live DailyComplaining about holidays02/05/2016
BBC Radio 5 Wake up to MoneyHigh Street29/04/2016
Radio LeedsClubcard loyalty schemes26/04/2016
The TelegraphTesco customers “gutted” as supermarket scraps popular double Clubcard points scheme26/04/2016
Yours magazineHow to Complain26/04/2016
LBC Nick FerrariMisleading prices19/04/2016
BBC Radio 5 Live, BBC Radio WM, BBC Radio TeesPanasonic tv story13/04/2016
Mail OnlinePanasonic refuses to fix couple’s broken £800 42-inch flat-screen TV13/04/2016
The ExpressExpert reveals what you NEED to know when making a holiday complaint12/04/2016
The MirrorTesco tells angry Sainsbury’s customers: ‘We’ll take your Brand Match vouchers’11/04/2016
Fabulous, The SunMoney Saving article09/04/2016
PrimaYour Money Excuses BustedMay edition out in April
BBC Radio GNS (various BBC local stations over 2hr drivetime slots)Tumble dryers18/03/2016
BBC TwitterTop Tips15/03/2016
BBC BreakfastProduct recalls

BBC Breakfast 15/03/16 Product recall
Radio 4 You & YoursTerms & Conditions09/03/2016
LBC Nick FerrariSunday trading laws08/03/2016
Radio BBC EssexEffective complaining to councils03/03/2016
Radio Downtown Northern IrelandEffective complaining24/02/2016
BHBN RadioSupermarkets and customer service24/02/2016
BBC Radio OxfordAdvice on tumble dryers story22/02/2016
Radio 2 Jeremy Vine‘phone in19/02/2016
BBC Radio UlsterBritain as moaners not effective complainers17/02/2016
BBC Radio TeesTips for complaining effectively16/02/2016
BBC Radio NorfolkDo British complain effectively?16/02/2016
The Daily ExpressRevealed: Britain is a nation of moaners16/02/2016
BBC Radio 5 Live DailyConsumer slot complaining effectively15/02/2016
BBC Radio Wales Eleri SionBritish complaining15/02/2016
BBC Radio Glos Anna KingYour rights when a firm goes bust02/02/2016
BBC Radio 5 Live Drive ShowDiscussing swearing in tweets when complaining07/01/2016
BBC Radio LondonJo Good show -- phone in consumer issues05/01/2016
Derby TelegraphChristmas gift complaints? Find out what your rights are30/12/2015
The TelegraphReturns and refunds: the most generous policies13/12/2015
BBC Radio TeesMeals not matching description23/11/2015
Radio 2 Jeremy VineComplaining in restaurants

Helen Dewdney on Jeremy Vine on Radio 2 consumer rights
Radio 4 You & YoursHow to complain16/11/2015
Citizen’s Advice BureauKeep calm and carry on complaining video series06/11/2015
BHBN RadioNew consumer rights04/11/2015
Rip Off BritainWays of complaining

Rip Off Britain Complaining
Yours magazineKnow your new buying rights13/10/2015
Yours magazine online5-minute guide to your new consumer rights05/10/2015
Mark Forrest BBC Radio ShowConsumer Rights Act 201501/10/2015
Radio 2 DrivetimeConsumer Rights Act 2015

Helen Dewdney talks to Rebecca Pike on Radio 2 Drive time about CRA


Daily Mail Online30 days to get your money back and protection on digital downloads:01/10/2015
BBC Radio GNS (various BBC local stations over 2hr breakfast show slots)Consumer Rights Act 201501/10/2015
Radio 5 LiveConsumer Rights Act 201501/10/2015
Evening StandardConsumers rights strengthened and digital downloads protected for first time by new law30/09/2015
RaconteurThe digital future of packaging30/09/2015
IndependentNew law giving consumers 30 days to return faulty items coming into effect29/09/2015
Daily MailShopper power 30 day refunds now guaranteed29/09/2015
Woman’s OwnA Quick Guide to The New Rules About Complaining!28/09/2015
Moneybox Live R4CRA & ADR

Moneybox Live Paul Lewis/Helen Dewdney
Radio TimesSatisfaction or your money back26/09/2015
The I paperStore tricks that send us off our trolleys19/09/2015, Yahoo, MSN & over 60 regional/local papersSupermarkets’ ‘most annoying’ habits revealed19/09/2015
Radio 5Live BreakfastSupermarket tactics to make you buy more

Radio 5live Breakfast Helen Dewdney talking supermarket tactics to make you buy more
Yours magazine Online5-minute guide to making a complaint about your holiday02/09/2015
LBC Tom SwarbrickCustomer service26/08/2015
GuardianInternet flowers – the perils of a thoughtful gift18/08/2015
Yours magazineComplaining when something goes wrong on holiday18/08/2015
The ObserverFlower deliveries your rights16/08/2015
LBC Breakfast ShowAirport retailers -- VAT story12/08/2015
BBC Radio LondonJo Good Show interview

Nikki Bedi interviews Helen Dewdney


Radio 4 You & YoursOmbudsman Omnishambles07/08/2015
BBC1 BreakfastFlight delays

BBC Breakfast 5th August 2015 flight delays
Yours magazineDelayed flights top 5 tips04/08/2015
Yours magazine OnlineArticle on complaining about when airlines delay/lose luggage10/06/2015
Yours magazine OnlineArticle on complaining about wedding services09/06/2015
BBC Radio Leicester, Sheffield, Kent, Cov & Warcs, Scotland, MerseysideAudi story07/05/2015
BBC Radio 3 CountiesAudi story06/05/2015
Radio 5 Live Wake up to MoneyMorrisons bringing back 10 items or less/self checkouts discussion30/04/2015
BBC1 BreakfastMorrisons figures/supermarkets

12/03/2015 Morrisons figures
Radio 5 BreakfastMorrisons figures/supermarkets

Helen Dewdney talks to Adam Parsons about Morrisons on Wake Up To Money Radio 5
Chingford TimesArticle about HD/book20/02/2015
The Daily ExpressArticle about HD/book and tips06/02/2015
Mark Forrest BBC Radio ShowComplaining

The Complaining Cow talks to Mark Forrest
Yours magazine onlineYour shopping rights in the sales03/02/2015
Take a BreakTips on swapping stress for results from complaining22/01/2015
Glamour magazineContributing to article on customer helplines01/01/2015
Yours magazine online5 top tips complaining in sales23/12/2014
Yours magazine onlineHow to complain in restaurants22/12/2014
Yours magazine5 top tips complaining in restaurants09/12/2014
What’s Good to DoArticle10/2014
Evening StandardProvided 10 top tips for article21/10/2014
Yours magazine onlineYour shopping rights16/10/2014
Cambridge News‘phone calls24/09/2014
Rip Off BritainComplaining, social media17/08/2014
ITV NewsDeliveries

Deliveries ITV news with Martin Lewis, Helen Dewdney & Peter Handley
What’s Good to DoArticle06/2014
The TimesDeliveries rights25/05/2014
Radio WMComplaints (Npower)13/05/2014
BBC News onlineSmall claims court fee increase in England and Wales24/04/2014
BBC1 BreakfastCourt fees rise

BBC Breakfast Small Claims Court Feature Plus a Bit


The ObserverCovering court fees rise20/04/2014
All Hallows Community RadioGuest28/11/2013
Radio 5Expert ‘phone in27/11/2013
BBC1 BreakfastCustomer complaints

Helen Dewdney, The Complaining Cow BBC Breakfast TV Discusses How We Complain in the UK

Helen Dewdney, The Complaining Cow & Professor Gary Davies BBC Breakfast TV Discuss Complaining
 Waltham Forest paperIn My Opinion11/11/2013


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