Moodia Coverage

Need a consumer rights expert for comment, presenting or speaking? Experienced, authentic and credible, Helen has been an expert in consumer matters for decades as she started asserting her rights when she was about 11 years old! Comfortable speaking to camera and the public and personalities Helen is a great choice when you need someone to talk knowledgably about consumer matters. Unique in that she has developed this knowledge and experience from complaining for friends and family, Helen has developed her brand The Complaining Cow and has built a following that means she regularly hears what is frustrating customers and what is important to consumers at the moment. As the best-selling author of two books, three consumer reports and the Consumer Champion for This Is Money she is an engaging reliable source of knowledge and opinion.

For non media enquiries please see the contact page.

For media enquiries please contact Helen’s agent Andrew Wilson Cloud9Management andrew@cloud9management.co.uk Tel: 0207 637 2903

If you would like to be added to the press release mailing list please email helen@thecomplainingcow.co.uk with “press release” in the subject line.Helen behind books signing, film strip of tv, radio newspapers, logos

Helen Dewdney Consumer Champion Showreel

YouTube channel

Consumer Champion at ThisIsMoney.co.uk  Customer Fight Back column

*  Commissions

Media Coverage Date
BBC Radio Oxford How to complain 16/11/20
BBC Radio 3 Counties Ombudsmen 09/10/20
BBC Radio Scotland Gift vouchers 06/10/20
MoneyBox Getting money back 26/09/20
Times Radio Breakfast Headlines 09/09/20
Times Radio Breakfast Headlines 28/08/20
Times Radio Breakfast Headlines 05/08/20
Guardian Complaints and refunds: how to get companies to listen 01/08/20
Newton’s Nuggets Podcast

Newtons Nuggets - The Complaining cow, beating Tesco in court over £40 and the right way to complain
 15/07/20
Radio 2 Jeremy Vine In-Apps purchases 03/07/20
Radio Times Holiday refunds for cancellations 24/06/20
Talk Radio Online shopping rights 24/05/20
BBC Radio Glos Online shopping rights 21/05/20
The One Show https://youtu.be/eZMZlr170HA 21/05/20
BBC News online EasyJet hack: ‘I’ve been left in complete limbo’ 20/05/20
BBC Radio CWR Holiday refunds 20/05/20
BBC News online Coronavirus 08/05/20
This Is Money Wedding issues 04/05/20
BBC Radio 4 Moneybox Refunds rights 03/04/20
Radio Wales Refunds rights 01/04/20
Love Sport Radio Coronavirus 18/03/20
GNS Coronavirus 06/03/20
BBC News online Coronavirus 05/03/20
Daily Mail 76p! 8% rise in stamp price get a load of stick! 20/02/20
BBC Radio 5 Live UEFA 22/02/20
BBC Radio Scotland Storms and insurance 18/02/20
BBC Radio Bristol Energy complaints 30/01/20
BBC Radio 4 Moneybox Nightmare holidays 29/01/20
The Guardian Going the extra 860 miles 20/01/20
This is Money Travelex 10/01/2020
BBC Radio Teeside Tipping 19/12/19
Andrew Pierce podcast Daily Mail Whirlpool 18/12/19
Independent Three network failure: your rights 17/10/19
J.T. Scott Series of storytelling videos

Helen Dewdney

Sammy Rambles and the Floating Circus read by Helen Dewdney The Complaining Cow
 04/10/19
BBC Radio Wales Thomas Cook 24/09/19
BBC Radio 4 You & Yours Complaining effectively 04/09/19
BBC Breakfast Which? customer service survey

BBC Breakfast 23/08/19 Helen Dewdney discusses the Which? customer service survey

 

 23/08/19
BBC Radio London Which? customer service survey 23/09/19
BBC Radio Wales Which? customer service survey 23/09/19
BBC Radio Wales ICS figures 10/07/19
Daily Mail Meet the moan rangers! 13/06/19
BBC Radio Scotland Packaging to fight obesity 04/06/19
Channel 5 News ASOS returns policy

What will ASOS change in returns policy mean for consumers?
 05/04/19
ITV News

Record fine for gas company Cadent over supply failures

 22/05/19
BBC Radio 2 Jeremy Vine Debenhams closure 10/04/19
Daily Telegraph *When you should complain to the chief executive – and how best to do it  12/03/19
BBC Radio Scotland High Streets 19/02/19
Moneywise *Top tips for a stress-free building project 08/02/19
The Telegraph

Consumers are caught in a maze – the ombudsman system must be reformed

 02/02/19
BBC Radio Scotland Tesco changes 28/01/19
BBC Radio London Expert phone in Nikki Bedi 27/01/19
Rip Off Britain Holiday lettings 11/01/19
Rip Off Britain Car hire 10/01/19
Moneybox Live Small Claims Court 09/01/19
BBC Radio Wales Junk mail 07/01/19
The Sun Savvy Shoppers 26/12/18
BBC Radio 4 You and Yours Christmas 20/12/18
The Guardian O2 poised to receive millions from Ericsson 09/12/18
Daily Mirror Fury at O2 08/12/18
BBC Radio 4 You and Yours O2

O2 network failures - your consumer rights

 

 07/12/18
Daily Mail 02 07/12/18
BBC Business online 02 07/12/18
Business Matters 02 07/12/18
ITV News O2 outage  06/12/18
ITV online Returns 05/12/18
BBC Radio Scotland Returns 27/11/18
Moneywise Grey market shopping 23/11/18
Moneywise * Vote with your feet does boycotting work? 13/11/18
BBC Radio Wales, Derby, Suffolk, Merseyside and Live5 FCA complaining research 08/11/18
Rip Off Britain Independent reports 

Rip Off Britain talking getting redress with independent reports and ombudsmen
 11/10/18
BBC Scotland Online deliveries 10/10/18
Rip Off Britain Faulty goods

Rip Off Britain faulty goods your rights
 10/10/18
The Mirror Angry Argos shoppers say it’s putting prices 02/10/18
ITV News website Five ways you can save money on utility bills 28/09/18
Channel 5 Switching 28/09/18
ITV News CAB Super-complaint 28/09/18
BBC Look East Ryanair

Your rights Ryanair strikes
 23/08/18
The Sun Website of the week 16/08/18
BBC Radio Stoke Complaining tips 15/08/18
Financial Times *Got the Ryanair blues? This is how to claim compensation 14/08/18
BBC Radio Leeds Complaining tips 14/08/18
Which? Provided FOI Ryanair 10/08/18
Moneywise *Common excuses consumers face – and how to deal with them 09/08/18
Talk Radio Tipping 22/07/18
The Times Ocean plastic is just the beginning 18/07/18
Rip Off Britain Rip Off Britain Pop UP expert

Rip Off Britain discussing shopping outside of EU
 18/06/18
Daily Star Brits pay double to stay at top UK holiday getaways 05/06/18
Daily Express Centre Parcs price scandal 04/06/18
Daily Mirror Supermarkets use by dates 03/06/18
Daily Mail Supermarkets accused of punishing shoppers 26/05/18
Talk Radio Complaining effectively 17/05/18
Ipaper How to save money on your wedding day 16/05/18
Financial Times *Avoid a holiday hire car nightmare 09/05/18
BBC Radio 4 You and Yours Insurance 09/05/18
ITV Anglia Holiday lets

How to prevent problems when booking a holiday let (plus what to do when things go wrong)

 

 20/04/18
BBC Radio Scotland Broadband 02/04/18
BBC Radio Stoke & Somerset Complaining 21/03/18
Talk Radio M & S Mother’s Day flowers fail 20/03/18
Cabinet Maker Ombudsman Omnishambles 13/03/18
BBC Radio Kent Weather related poor service rights 06/03/18
Talk Radio M & S pants 04/03/18
LBC Energy problems 03/03/18
The Sun KFC 25/02/18
BBC Radio 4 Ombudsmen 10/02/18
Talk Radio Complaining effectively 05/02/18
LBC CAA investigation 03/02/18
Talk Radio Scams 28/01/18
Financial Times Podcast 18/01/18
The Sun Sun Savers 17/01/18
Express Credit Card Charge Ban 04/01/18
Financial Times Money saving travel tips to lift the gloom of ‘Blue Monday’ 12/01/18
BBC Radio Scotland Social media 04/01/18
ITV regions Returns rights 03/01/18
Daily Mirror Dieters overcharged 02/01/18
Good Housekeeping Unwanted Xmas presents 02/01/18
Sunday Times Now, do you still have the receipt 30/12/17
Andrew Castle LBC Returns 28/12/17
Sunday Mail Stop grumbling… start complaining! 30/12/17
BBC Radio 5 Live Tesco Turkeys 27/12/17
Eddie Nestor BBC Radio London Returns 27/12/17
Paul Ross Talk Radio Sales 26/12/17
BBC News Returns rights 22/12/17
South Wales Angus Know your rights on unwanted Christmas gifts 21/12/17
The Sun Savvy Savers 14/12/17
BBC Radio 5 Live Peter Kay cancellation rights 13/12/17
The Express Staying safe: decrease risk of burglary & credit card fraud 13/12/17
The Express Planning ahead can reduce the cost of Christmas 10/12/17
BBC Radio Scotland Bank Holidays 30/11/17
BBC Radio Newcastle Supermarket layout 29/11/17
Daily Express Direct Debits can be a financial strain 29/11/17
BBC Radio Kent Black Friday 23/11/17
ITV Regions Black Friday 22/11/17
The Express Black Friday 22/11/17
The Sun Black Friday Deals 16/11/17
Yahoo UK Finance Black Friday Deals 14/11/17
BBC Radio Norfolk Complaining effectively 13/11/17
The One Show Terms & Conditions

 

Discussing terms and conditions your rights on The One Show
 10/11/17
Talk Radio Complaining abroad 10/11/17
The Sun Fatter Christmas 05/11/17
Daily Mail The £2,800 iPhone 04/11/17
Yahoo UK Finance Free tea and £100 cashback on iPhone X: this week’s deals and discounts 01/11/17
BBC Radio WM Brighthouse 24/10/17
Sunday Mail How to REALLY beat the cold callers 22/10/17
Talk Radio Champagne service 21/10/17
The Guardian From passion to profit 01/10/17
BBC Radio 4 You and Yours Argos caught playing around with toy prices 30/09/17
The Daily Mail Parents accuse Argos of hiking price of ‘bargain’ toys 28/09/17
The Mirror Argos What’s going on with the Argos 3 for 2 toy sale? 28/09/17
Moneybox Live Ryanair 23/09/17
Financial Times Ryanair 22/09/17
BBC GNS Ryanair 21/09/17
BBC Scotland Ryanair & boycotting 21/09/17
BBC Radio 5 Your Call Ryanair 19/09/17
BBC Radio Kent Ryanair 19/09/17
BBC Radio 5 Live            & BBC H & W PPI 29/07/17
BBC Scotland Consumer rights when event cancelled 06/07/17
Victoria Derbyshire Fake holiday food poisoning scam 21/06/17
The Sun Massive Gaffe Are you a giffgaff customer? 14/06/17
BBC Breakfast BA flight delays 08/06/17
MoneyBox Live Flight compensation – where do the stranded stand? 03/06/17
Financial Times BA flies into customer relations disaster 02/06/17
New Zealand Herald British Airways IT engineer blamed for outage 02/06/17
ITIJ BA clashes with insurers over compensation 02/06/17
BBC News Online BA delays: Insurers clash with airline over expenses 02/06/17
Financial Times British Airways in travel insurance row over IT outage 01/06/17
Financial Times Podcast MoneyShow 01/06/17
BBC Radio Surrey & LBC BA 30/06/17
BBC Radio5 Live BA flight rights 29/05/17
BBC Radio Wales ‘Phone in 18/05/17
Talk Radio Julia Hartley-Brewer Ofcom fine 11/05/17
BBC Radio Stoke Complaining 11/05/17
BBC1 Rip Off Britain Complaining about hotels

Rip Off Britain 10/05/2017 How to complain about hotels
 10/05/17
Channel 5 News Social media Challenging parking tickets 05/04/17
The Sun Huladupes 26/03/17
BBC Georgy Tonight Airline delays 14/03/17
BBC Radio Surrey Heathrow ambassadors 28/02/17
Daily Mail, The Sun Heathrow ambassadors 27/02/17
BBC Radio Wales ‘phone in, complaining advice 21/02/17
Channel 5 Social media Complaining 15/02/17
Channel 5 News Complaining 15/02/17
BBC Radio H & W Complaining 15/02/17
ITV News Complaining 15/02/17
BBC Radio Scotland Customer service/complaining 15/02/17
BBC Breakfast British and complaining 15/02/17
BHBN Radio EE fine 08/02/17
BBC Radio Kent Rail delays 01/02/17
BBC Radio 4 You & Yours Rail delays 27/01/17
BBC News online ‘Young consumers ‘expect better service’ 23/01/17
BBC Radio Tees and BBC Radio WM ‘Customer complaints figures 20/01/17
Radio Stoke ‘phone in consumer rights 12/01/17
Radio Tees Reviews 12/01/17
The Sun The January Saves 12/01/17
BBC1 The One Show Gift cards

Looking a Gift Card in the Mouth

 

 10/01/17
BBC Radio Essex Gift cards 03/01/17
BBC Radio London Gift cards 01/01/17
Victoria Derbyshire Black Friday 26/11/16
Talk Radio Julia Hartley-Brewer Black Friday 25/11/16
GNS (2 hrs various BBC radio stations) Vodafone fine 26/10/16
The Observer Got a customer complaint? Take it up with the CEO 18/09/16
Tesco The Complaining Cow interviews Tesco bosses 15/09/16
Cabinet Maker magazine In Dispute 07/09/16
BBC Radio 2 Jeremy Vine When customer serving staff argue between themselves 26/08/16
BBC Hereford and Worcs Holidays 17/08/16
BBC Business online Why you can’t keep online order freebies 14/08/16
BBC Radio WM Receipts 29/07/16
LBC Complaining about holidays 20/07/16
BBC Radio WM Complaining 19/07/16
Radio Stoke Social media and complaining 06/07/16
BBC Breakfast Social media and complaining

BBC Breakfast Helen Dewdney and Steph discuss complaining on social media 06/07/16
 06/07/16
BBC Radio 4 Moneybox Vodafone billing issues 08/06/16
BBC Radio 5 Live Consumer hour Consumer issues 02/06/16
BBC Radio 5 Live Wake up to Money Financial Ombudsman figures 26/05/16
BBC Radio Berkshire Secondary ticket selling 25/05/16
BBC Radio Surrey Roaming Charges 24/05/16
BBC Radio 5 Live Daily Roaming Charges 23/05/16
LBC Airline charges 16/05/16
BBC Radio Tees Tipping 03/05/16
BBC Radio 5 Live Daily Complaining about holidays 02/05/16
BBC Radio 5 Wake up to Money High Street 29/04/16
Radio Leeds Clubcard loyalty schemes 26/04/16
The Telegraph Tesco customers “gutted” as supermarket scraps popular double Clubcard points scheme 26/04/16
Yours magazine How to Complain 26/04/16
LBC Nick Ferrari Misleading prices 19/04/16
BBC Radio 5 Live, BBC Radio WM, BBC Radio Tees Panasonic tv story 13/04/16
Mail Online Panasonic refuses to fix couple’s broken £800 42-inch flat-screen TV 13/04/16
The Express Expert reveals what you NEED to know when making a holiday complaint 12/04/16
The Mirror Tesco tells angry Sainsbury’s customers: ‘We’ll take your Brand Match vouchers’ 11/04/16
Fabulous, The Sun Money Saving article 09/04/16
Prima Your Money Excuses Busted May edition out in April
BBC Radio GNS (various BBC local stations over 2hr drivetime slots) Tumble dryers 18/03/16
BBC Twitter Top Tips 15/03/16
BBC Breakfast Product recalls

BBC Breakfast 15/03/16 Product recall
 15/03/16
Radio 4 You & Yours Terms & Conditions 09/03/16
LBC Nick Ferrari Sunday trading laws 08/03/16
Radio BBC Essex Effective complaining to councils 03/03/16
Radio Downtown Northern Ireland Effective complaining 24/02/16
BHBN Radio Supermarkets and customer service 24/02/16
BBC Radio Oxford Advice on tumble dryers story 22/02/16
Radio 2 Jeremy Vine ‘phone in 19/02/16
BBC Radio Ulster Britain as moaners not effective complainers 17/02/16
BBC Radio Tees Tips for complaining effectively 16/02/16
BBC Radio Norfolk Do British complain effectively? 16/02/16
The Daily Express Revealed: Britain is a nation of moaners 16/02/16
BBC Radio 5 Live Daily Consumer slot complaining effectively 15/02/16
BBC Radio Wales Eleri Sion British complaining 15/02/16
BBC Radio Glos Anna King Your rights when a firm goes bust 02/02/16
BBC Radio 5 Live Drive Show Discussing swearing in tweets when complaining 07/01/16
BBC Radio London Jo Good show – phone in consumer issues 05/01/16
Derby Telegraph Christmas gift complaints? Find out what your rights are 30/12/15
The Telegraph Returns and refunds: the most generous policies 13/12/15
BBC Radio Tees Meals not matching description 23/11/15
Radio 2 Jeremy Vine Complaining in restaurants

How to complain in restaurants discussed on Jeremy Vine on Radio 2
 20/11/15
Radio 4 You & Yours How to complain 16/11/15
Citizen’s Advice Bureau Keep calm and carry on complaining video series 06/11/15
BHBN Radio New consumer rights 04/11/15
Rip Off Britain Ways of complaining

The best way to complain discussed on Rip Off Briatin Live
 22/10/15
Yours magazine Know your new buying rights 13/10/15
Yours magazine online 5-minute guide to your new consumer rights 05/10/15
Mark Forrest BBC Radio Show Consumer Rights Act 2015 01/10/15
Radio 2 Drivetime Consumer Rights Act 2015

Discussing the Consumer Rights Act 2015 with Rebecca Pike on Radio 2 Drive time

 

 01/10/15
Daily Mail Online 30 days to get your money back and protection on digital downloads: 01/10/15
BBC Radio GNS (various BBC local stations over 2hr breakfast show slots) Consumer Rights Act 2015 01/10/15
Radio 5 Live Consumer Rights Act 2015 01/10/15
Evening Standard Consumers rights strengthened and digital downloads protected for first time by new law 30/09/15
Raconteur The digital future of packaging 30/09/15
Independent New law giving consumers 30 days to return faulty items coming into effect 29/09/15
Daily Mail Shopper power 30 day refunds now guaranteed 29/09/15
Woman’s Own A Quick Guide to The New Rules About Complaining! 28/09/15
Moneybox Live R4 CRA & ADR

Consumer Rights Act and Alternative Dispute Resolution discussed on Moneybox
 26/09/15
Radio Times Satisfaction or your money back 26/09/15
The I paper Store tricks that send us off our trolleys 19/09/15
BT.com, Yahoo, MSN & over 60 regional/local papers Supermarkets’ ‘most annoying’ habits revealed 19/09/15
Radio 5Live Breakfast Supermarket tactics to make you buy more

Radio 5live Breakfast Helen Dewdney talking supermarket tactics to make you buy more
 19/09/15
Yours magazine Online 5-minute guide to making a complaint about your holiday 02/09/15
LBC Tom Swarbrick Customer service 26/08/15
Guardian Internet flowers – the perils of a thoughtful gift 18/08/15
Yours magazine Complaining when something goes wrong on holiday 18/08/15
The Observer Flower deliveries your rights 16/08/15
LBC Breakfast Show Airport retailers – VAT story 12/08/15
BBC Radio London Jo Good Show interview

Radio London Nikki Bedi interviews Helen Dewdney

 

 11/08/15
Radio 4 You & Yours Ombudsman Omnishambles 07/08/15
BBC1 Breakfast Flight delays

BBC Breakfast 5th August 2015 flight delays
 05/08/15
Yours magazine Delayed flights top 5 tips 04/08/15
Yours magazine Online Article on complaining about when airlines delay/lose luggage 10/06/15
Yours magazine Online Article on complaining about wedding services 09/06/15
BBC Radio Leicester, Sheffield, Kent, Cov & Warcs, Scotland, Merseyside Audi story 07/05/15
BBC Radio 3 Counties Audi story 06/05/15
Radio 5 Live Wake up to Money Morrisons bringing back 10 items or less/self checkouts discussion 30/04/15
BBC1 Breakfast Morrisons figures/supermarkets

12/03/2015 Discussing Morrisons figures on BBC Breakfast Business
 12/03/15
Radio 5 Breakfast Morrisons figures/supermarkets

Helen Dewdney talks to Adam Parsons about Morrisons on Wake Up To Money Radio 5
 12/03/15
Chingford Times Article about HD/book 20/02/15
The Daily Express Article about HD/book and tips 06/02/15
Mark Forrest BBC Radio Show Complaining

The Complaining Cow talks to Mark Forrest about effective complaining
 04/02/15
Yours magazine online Your shopping rights in the sales 03/02/2015
Take a Break Tips on swapping stress for results from complaining 22/01/15
Glamour magazine Contributing to article on customer helplines 01/01/15
Yours magazine online 5 top tips complaining in sales 23/12/14
Yours magazine online How to complain in restaurants 22/12/14
Yours magazine 5 top tips complaining in restaurants 09/12/14
What’s Good to Do Article 10/14
Evening Standard Provided 10 top tips for article 21/10/14
Yours magazine online Your shopping rights 16/10/14
Cambridge News ‘phone calls 24/09/14
Rip Off Britain Complaining, social media 17/08/14
ITV News Deliveries

How to complain about deliveries
 08/08/14
What’s Good to Do Article 06/14
The Times Deliveries rights 25/05/14
Radio WM Complaints (Npower) 13/05/14
BBC News online Small claims court fee increase in England and Wales 24/04/14
BBC1 Breakfast Court fees rise

BBC Breakfast Small Claims Court Feature Plus a Bit

 

 22/04/14
The Observer Covering court fees rise 20/04/14
All Hallows Community Radio Guest 28/11/13
Radio 5 Expert ‘phone in 27/11/13
BBC1 Breakfast Customer complaints

Helen Dewdney, The Complaining Cow BBC Breakfast TV Discusses How We Complain in the UK

Helen Dewdney, The Complaining Cow & Professor Gary Davies BBC Breakfast TV Discuss Complaining
 20/11/13
 Waltham Forest paper In My Opinion 11/11/13

 

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