Table of Contents
Helen Dewdney Consumer Champion
Need a consumer expert for comment, presenting or speaking? Experienced, authentic and credible, Helen has been an expert in consumer matters for decades! This is because she started asserting her rights when she was about 11 years old!
Comfortable speaking to camera, the public and personalities, Helen is the perfect choice for discussing consumer issues. Uniquely, she has built and developed her knowledge and experience from initially just complaining for friends and family.
Helen has built a large following and regularly hears what is frustrating and important to consumers. Therefore she also helps businesses to improve customer service and increase sales through customer insights and perspectives.
She is an engaging, effervescent reliable source of knowledge and opinion.
For non media enquiries please see the contact page.
To book Helen for media
For paid for media booking enquiries only please contact Helen’s agent Andrew Wilson Cloud9Management. andrew@cloud9management.co.uk Tel: 0207 637 2903.
(If you are looking to post something sponsored, links, reviews etc. you are NOT from the media.)
If you would like to be added to the press release mailing list please email helen@thecomplainingcow.co.uk. Please just put “press release” in the subject line.
Book Helen Dewdney, The Complaining Cow as your speaker! for more details about what Helen can speak on for conferences, events and training sessions.
Helen Dewdney Showreel
Helen Dewdney Consumer Champion Showreel
Testimonials from production staff
Helen Dewdney Commissions
2022
The Guardian How to haggle for the best deal, from broadband to travel
The Guardian How to complain effectively – and get results
Good Housekeeping The top 10 most common fob offs you might hear and how to address them
The Motley Fool Articles
The Guardian How to book a holiday during the Covid pandemic
Evening Standard supplement – Find your voice
2021
The Metro How to escalate a complaint when customer service fails
The Metro What to do with an unwanted Christmas gift
The Metro Your rights when Christmas shopping and dining – all your questions answered
The Guardian How to keep your home safe from Burglars
Good Housekeping Contactless limit
2020 – 2022
Consumer Champion at ThisIsMoney.co.uk Customer Fight Back column – various articles
2018/2019
Moneywise How to ensure a stress-free building project
Daily Telegraph When you should complain to the chief executive – and how best to do it
Moneywise Does boycotting work
Financial Times Got the Ryanair blues? This is how to claim compensation
Moneywise Common excuses consumers face – and how to deal with them
Financial Times Avoid a holiday hire car nightmare
Investigative journalism
Helen undertakes various investigative journalism and here are some recent examples:
2015 – present Work on Alternative Dispute Resolution various posts and indepth research reports.
2020 Investigated and revealed that the CAA launched a consultation and told no-one…
2021 To move or not to move? That was the question The Simplify Group’s companies MyHomeMove, Premier Property Lawyers, and more affected by website outage but how were people affected and what are their rights?
2021 Corporate awards: Buyer beware! investigation into pay to play awards.
2021 ASA investigation forces change of wording on awards claim I alerted the ASA to two possible mis-leading claims, which resulted in an informal resolution and the two claims were removed.
2022 Joint investigation with Paloma Kubaik from YourMoney into exposing British Gas bill issues British Gas must pay compensation over price guarantee shambles
Helen Dewdney in the media
*Commissions
| Media | Coverage | Date |
| Radio 3 | Between the Ears | 15/05/22 |
| BBC Radio London | Shopping for less | 12/05/22 |
| GB News | Vampire devices
British Gas say £147-a-year can be saved by turning off electronics | Helen Dewdney reacts 
|
05/05/22 |
| BBC Radio across locals | Energy companies and direct debits | 04/05/22 |
| BBC Radio 2 Jeremy Vine | Energy companies and direct debits | 04/05/22 |
| BBC Radio London | Shrink flation | 04/05/22 |
| BBC London | Cost of living – food waste | 28/04/22 |
| GB News | https://youtu.be/nh8o2UQIzEs?t=302
|
26/04/22 |
| The Telegraph | Bereaved families | 23/04/22 |
| BBC Radio Ulster | Consumer shopping habits | 23/04/22 |
| Times Radio | Nestle | 21/04/22 |
| Times Radio | Energy | 19/04/22 |
| Your Money | British Gas must pay compensation over price guarantee shambles | 12/04/22 |
| BBC Radio Essex | Energy | 11/04/22 |
| BBC Radio Scotland | Customer Service | 08/04/22 |
| BBC Radio Scotland | Energy | 04/04/22 |
| GB News | Energy
Money saving tips: 'There's a lot of things out there if you know where to look.' | Helen Dewdney  |
03/04/22 |
| BBC Radio London | Answering listeners’ issues | 31/03/22 |
| The Times | Shopping Disasters | 27/03/22 |
| *The Guardian | How to complain effectively and get results | 21/03/22 |
| BBC Radio London | Tips on cost of living Part 3 | 15/03/22 |
| *Good Housekeeping | 10 consumer rights you need to know about | 04/03/22 |
| BBC Radio London | Tips on cost of living Part 2 | 02/03/22 |
| Closer | How to save money on your dream holiday | 24/02/22 |
| BBC Radio London | Cost of living Part 1 | 22/02/22 |
| Retail Gazette | Review: M&S Live – will its attempt to get down with the kids pay off? | 21/02/22 |
| The Guardian | UK flight compensation plan will slash average payouts | 05/02/22 |
| BBC Radio Wales | M & S Caterpillar legal case | 02/02/22 |
| BBC Radio 4 You and Yours | Telecom price hikes | 02/02/22 |
| MailOnline | British Gas CEO working from home | 01/02/22 |
| The Sun | Bill Breakdown | 19/01/22 |
| *The Guardian | How to book a holiday during the Covid pandemic | 17/01/22 |
| GB News | Buy Now Pay Later | 06/01/22 |
| BBC Radio Scotland | Complaining effectively | 04/01/22 |
| BBC Radio London | Complaining | 30/12/21 |
| *The Metro | How to escalate a complaint when customer service fails | 29/12/21 |
| *The Metro | What to do with an unwanted Christmas Present | 26/12/21 |
| The Sun | Sky’s the Limit | 22/12/21 |
| *The Metro | Your rights when Christmas shopping and dining – all your questions answered | 15/12/21 |
| *The Guardian | How to keep your home safe from Burglars | 06/12/21 |
| Morning Live | Xmas rights
Morning Live Xmas returns rights 
|
03/12/21 |
| ITV Tonight | How to Complain
How to escalate your consumer issue  |
02/12/21 |
| BBC Radio 5 | Fake reviews | 02/11/21 |
| Compare the Meerkat | Social Media gurus | 29/10/21 |
| *Good Housekeeping | Contactless limit | 15/10/21 |
| BBC across the locals CNS | Energy and food | 11/10/21 |
| Radio 2 Jeremy Vine | Deliveries | 11/10/21 |
| The Express | Could you save thousands via complaints? | 10/10/21 |
| Your Money | Airlines CMA | 08/10/21 |
| GB News The Great British Breakfast | Energy | 24/09/21 |
| GB News The Afternoon Agenda | Energy | 23/09/21 |
| BBC Radio London | Which? survey | 16/09/21 |
| Times Radio | Consumer stories of the week | 28/08/21 |
| BBC Radio 4 PM Evan Davies | Sludge and nudge | 26/08/21 |
| Times Radio | Breakfast Business News | 25/08/21 |
| The Express | Online Deliveries | 04/08/21 |
| BBC Radio 2 Jeremy Vine | COVID excuses for poor customer service | 16/07/21 |
| LBC | Right to repair | 02/07/21 |
| BBC Radio Wales | Right to repair | 02/07/21 |
| Metro | Awards worth winning | 17/05/21 |
| LBC | Amazon Remorse | 11/05/21 |
| BBC Radio Wales | Easter trees | 01/04/21 |
| BBC Scotland News | Post Brexit imports | 26/01/21 |
| BBC Radio Wales | Returns rights | 30/12/20 |
| The Mirror | Gift returns | 29/12/20 |
| BBC Radio Wales | Boxing Day staffing | 14/12/20 |
| BBC Radio Oxford | How to complain | 16/11/20 |
| BBC Radio 3 Counties | Ombudsmen | 09/10/20 |
| BBC Radio Scotland | Gift vouchers | 06/10/20 |
| MoneyBox | Getting money back | 26/09/20 |
| Times Radio | Breakfast Headlines | 09/09/20 |
| Times Radio | Breakfast Headlines | 28/08/20 |
| Times Radio | Breakfast Headlines | 05/08/20 |
| Guardian | Complaints and refunds: how to get companies to listen | 01/08/20 |
| Radio 2 Jeremy Vine | In-Apps purchases | 03/07/20 |
| Radio Times | Holiday refunds for cancellations | 24/06/20 |
| Talk Radio | Online shopping rights | 24/05/20 |
| BBC Radio Glos | Online shopping rights | 21/05/20 |
| The One Show | https://www.youtube.com/watch?v=eZMZlr170HA
|
21/05/20 |
| BBC News online | EasyJet hack: ‘I’ve been left in complete limbo’ | 20/05/20 |
| BBC Radio CWR | Holiday refunds | 20/05/20 |
| BBC News online | Coronavirus | 08/05/20 |
| This Is Money | Wedding issues | 04/05/20 |
| BBC Radio 4 Moneybox | Refunds rights | 03/04/20 |
| Radio Wales | Refunds rights | 01/04/20 |
| Love Sport Radio | Coronavirus | 18/03/20 |
| GNS | Coronavirus | 06/03/20 |
| BBC News online | Coronavirus | 05/03/20 |
| Daily Mail | 76p! 8% rise in stamp price get a load of stick! | 20/02/20 |
| BBC Radio 5 Live | UEFA | 22/02/20 |
| BBC Radio Scotland | Storms and insurance | 18/02/20 |
| BBC Radio Bristol | Energy complaints | 30/01/20 |
| BBC Radio 4 Moneybox | Nightmare holidays | 29/01/20 |
| The Guardian | Going the extra 860 miles | 20/01/20 |
| This is Money | Travelex | 10/01/2020 |
| BBC Radio Teeside | Tipping | 19/12/19 |
| Andrew Pierce podcast Daily Mail | Whirlpool | 18/12/19 |
| Independent | Three network failure: your rights | 17/10/19 |
| J.T. Scott | Series of storytelling videos
Sammy Rambles and the Floating Circus read by Helen Dewdney The Complaining Cow  |
04/10/19 |
| BBC Radio Wales | Thomas Cook | 24/09/19 |
| BBC Radio 4 You & Yours | Complaining effectively | 04/09/19 |
| BBC Breakfast | Which? customer service survey
BBC Breakfast 23/08/19 Helen Dewdney discusses the Which? customer service survey 
|
23/08/19 |
| BBC Radio London | Which? customer service survey | 23/09/19 |
| BBC Radio Wales | Which? customer service survey | 23/09/19 |
| BBC Radio Wales | ICS figures | 10/07/19 |
| Daily Mail | Meet the moan rangers! | 13/06/19 |
| BBC Radio Scotland | Packaging to fight obesity | 04/06/19 |
| Channel 5 News | ASOS returns policy
What will ASOS change in returns policy mean for consumers?  |
05/04/19 |
| ITV News | 22/05/19 | |
| BBC Radio 2 Jeremy Vine | Debenhams closure | 10/04/19 |
| Daily Telegraph | *When you should complain to the chief executive – and how best to do it | 12/03/19 |
| BBC Radio Scotland | High Streets | 19/02/19 |
| Moneywise | *Top tips for a stress-free building project | 08/02/19 |
| The Telegraph |
Consumers are caught in a maze – the ombudsman system must be reformed |
02/02/19 |
| BBC Radio Scotland | Tesco changes | 28/01/19 |
| BBC Radio London | Expert phone in Nikki Bedi | 27/01/19 |
| Rip Off Britain | Holiday lettings | 11/01/19 |
| Rip Off Britain | Car hire | 10/01/19 |
| Moneybox Live | Small Claims Court | 09/01/19 |
| BBC Radio Wales | Junk mail | 07/01/19 |
| The Sun | Savvy Shoppers | 26/12/18 |
| BBC Radio 4 You and Yours | Christmas | 20/12/18 |
| The Guardian | O2 poised to receive millions from Ericsson | 09/12/18 |
| Daily Mirror | Fury at O2 | 08/12/18 |
| BBC Radio 4 You and Yours | O2
O2 network failures - your consumer rights 
|
07/12/18 |
| Daily Mail | 02 | 07/12/18 |
| BBC Business online | 02 | 07/12/18 |
| Business Matters | 02 | 07/12/18 |
| ITV News | O2 outage | 06/12/18 |
| ITV online | Returns | 05/12/18 |
| BBC Radio Scotland | Returns | 27/11/18 |
| Moneywise | Grey market shopping | 23/11/18 |
| Moneywise | * Vote with your feet does boycotting work? | 13/11/18 |
| BBC Radio Wales, Derby, Suffolk, Merseyside and Live5 | FCA complaining research | 08/11/18 |
| Rip Off Britain | Independent reports
Rip Off Britain talking getting redress with independent reports and ombudsmen  |
11/10/18 |
| BBC Scotland | Online deliveries | 10/10/18 |
| Rip Off Britain | Faulty goods
Rip Off Britain faulty goods your rights  |
10/10/18 |
| The Mirror | Angry Argos shoppers say it’s putting prices | 02/10/18 |
| ITV News website | Five ways you can save money on utility bills | 28/09/18 |
| Channel 5 | Switching | 28/09/18 |
| ITV News | CAB Super-complaint | 28/09/18 |
| BBC Look East | Ryanair
Your rights Ryanair strikes  |
23/08/18 |
| The Sun | Website of the week | 16/08/18 |
| BBC Radio Stoke | Complaining tips | 15/08/18 |
| Financial Times | *Got the Ryanair blues? This is how to claim compensation | 14/08/18 |
| BBC Radio Leeds | Complaining tips | 14/08/18 |
| Which? | Provided FOI Ryanair | 10/08/18 |
| Moneywise | *Common excuses consumers face – and how to deal with them | 09/08/18 |
| Talk Radio | Tipping | 22/07/18 |
| The Times | Ocean plastic is just the beginning | 18/07/18 |
| Rip Off Britain | Rip Off Britain Pop Up expert
Rip Off Britain discussing shopping outside of EU  |
18/06/18 |
| Daily Star | Brits pay double to stay at top UK holiday getaways | 05/06/18 |
| Daily Express | Centre Parcs price scandal | 04/06/18 |
| Daily Mirror | Supermarkets use by dates | 03/06/18 |
| Daily Mail | Supermarkets accused of punishing shoppers | 26/05/18 |
| Talk Radio | Complaining effectively | 17/05/18 |
| Ipaper | How to save money on your wedding day | 16/05/18 |
| Financial Times | *Avoid a holiday hire car nightmare | 09/05/18 |
| BBC Radio 4 You and Yours | Insurance | 09/05/18 |
| ITV Anglia | Holiday lets
How to prevent problems when booking a holiday let (plus what to do when things go wrong) 
|
20/04/18 |
| BBC Radio Scotland | Broadband | 02/04/18 |
| BBC Radio Stoke & Somerset | Complaining | 21/03/18 |
| Talk Radio | M & S Mother’s Day flowers fail | 20/03/18 |
| Cabinet Maker | Ombudsman Omnishambles | 13/03/18 |
| BBC Radio Kent | Weather related poor service rights | 06/03/18 |
| Talk Radio | M & S pants | 04/03/18 |
| LBC | Energy problems | 03/03/18 |
| The Sun | KFC | 25/02/18 |
| BBC Radio 4 | Ombudsmen | 10/02/18 |
| Talk Radio | Complaining effectively | 05/02/18 |
| LBC | CAA investigation | 03/02/18 |
| Talk Radio | Scams | 28/01/18 |
| Financial Times | Podcast | 18/01/18 |
| The Sun | Sun Savers | 17/01/18 |
| Express | Credit Card Charge Ban | 04/01/18 |
| Financial Times | Money saving travel tips to lift the gloom of ‘Blue Monday’ | 12/01/18 |
| BBC Radio Scotland | Social media | 04/01/18 |
| ITV regions | Returns rights | 03/01/18 |
| Daily Mirror | Dieters overcharged | 02/01/18 |
| Good Housekeeping | Unwanted Xmas presents | 02/01/18 |
| Sunday Times | Now, do you still have the receipt | 30/12/17 |
| Andrew Castle LBC | Returns | 28/12/17 |
| Sunday Mail | Stop grumbling… start complaining! | 30/12/17 |
| BBC Radio 5 Live | Tesco Turkeys | 27/12/17 |
| Eddie Nestor BBC Radio London | Returns | 27/12/17 |
| Paul Ross Talk Radio | Sales | 26/12/17 |
| BBC News | Returns rights | 22/12/17 |
| South Wales Angus | Know your rights on unwanted Christmas gifts | 21/12/17 |
| The Sun | Savvy Savers | 14/12/17 |
| BBC Radio 5 Live | Peter Kay cancellation rights | 13/12/17 |
| The Express | Staying safe: decrease risk of burglary & credit card fraud | 13/12/17 |
| The Express | Planning ahead can reduce the cost of Christmas | 10/12/17 |
| BBC Radio Scotland | Bank Holidays | 30/11/17 |
| BBC Radio Newcastle | Supermarket layout | 29/11/17 |
| Daily Express | Direct Debits can be a financial strain | 29/11/17 |
| BBC Radio Kent | Black Friday | 23/11/17 |
| ITV Regions | Black Friday | 22/11/17 |
| The Express | Black Friday | 22/11/17 |
| The Sun | Black Friday Deals | 16/11/17 |
| Yahoo UK Finance | Black Friday Deals | 14/11/17 |
| BBC Radio Norfolk | Complaining effectively | 13/11/17 |
| The One Show | Terms & Conditions
Discussing terms and conditions your rights on The One Show 
|
10/11/17 |
| Talk Radio | Complaining abroad | 10/11/17 |
| The Sun | Fatter Christmas | 05/11/17 |
| Daily Mail | The £2,800 iPhone | 04/11/17 |
| Yahoo UK Finance | Free tea and £100 cashback on iPhone X: this week’s deals and discounts | 01/11/17 |
| BBC Radio WM | Brighthouse | 24/10/17 |
| Sunday Mail | How to REALLY beat the cold callers | 22/10/17 |
| Talk Radio | Champagne service | 21/10/17 |
| The Guardian | From passion to profit | 01/10/17 |
| BBC Radio 4 You and Yours | Argos caught playing around with toy prices | 30/09/17 |
| The Daily Mail | Parents accuse Argos of hiking price of ‘bargain’ toys | 28/09/17 |
| The Mirror | Argos What’s going on with the Argos 3 for 2 toy sale? | 28/09/17 |
| Moneybox Live | Ryanair | 23/09/17 |
| Financial Times | Ryanair | 22/09/17 |
| BBC GNS | Ryanair | 21/09/17 |
| BBC Scotland | Ryanair & boycotting | 21/09/17 |
| BBC Radio 5 Your Call | Ryanair | 19/09/17 |
| BBC Radio Kent | Ryanair | 19/09/17 |
| BBC Radio 5 Live & BBC H & W | PPI | 29/07/17 |
| BBC Scotland | Consumer rights when event cancelled | 06/07/17 |
| Victoria Derbyshire | Fake holiday food poisoning scam | 21/06/17 |
| The Sun | Massive Gaffe Are you a giffgaff customer? | 14/06/17 |
| BBC Breakfast | BA flight delays | 08/06/17 |
| MoneyBox Live | Flight compensation – where do the stranded stand? | 03/06/17 |
| Financial Times | BA flies into customer relations disaster | 02/06/17 |
| New Zealand Herald | British Airways IT engineer blamed for outage | 02/06/17 |
| ITIJ | BA clashes with insurers over compensation | 02/06/17 |
| BBC News Online | BA delays: Insurers clash with airline over expenses | 02/06/17 |
| Financial Times | British Airways in travel insurance row over IT outage | 01/06/17 |
| Financial Times | Podcast MoneyShow | 01/06/17 |
| BBC Radio Surrey & LBC | BA | 30/06/17 |
| BBC Radio5 Live | BA flight rights | 29/05/17 |
| BBC Radio Wales | ‘Phone in | 18/05/17 |
| Talk Radio Julia Hartley-Brewer | Ofcom fine | 11/05/17 |
| BBC Radio Stoke | Complaining | 11/05/17 |
| BBC1 Rip Off Britain | Complaining about hotels
Rip Off Britain 10/05/2017 How to complain about hotels  |
10/05/17 |
| Channel 5 News Social media | Challenging parking tickets | 05/04/17 |
| The Sun | Huladupes | 26/03/17 |
| BBC Georgy Tonight | Airline delays | 14/03/17 |
| BBC Radio Surrey | Heathrow ambassadors | 28/02/17 |
| Daily Mail, The Sun | Heathrow ambassadors | 27/02/17 |
| BBC Radio Wales | ‘phone in, complaining advice | 21/02/17 |
| Channel 5 Social media | Complaining | 15/02/17 |
| Channel 5 News | Complaining | 15/02/17 |
| BBC Radio H & W | Complaining | 15/02/17 |
| ITV News | Complaining | 15/02/17 |
| BBC Radio Scotland | Customer service/complaining | 15/02/17 |
| BBC Breakfast | British and complaining | 15/02/17 |
| BHBN Radio | EE fine | 08/02/17 |
| BBC Radio Kent | Rail delays | 01/02/17 |
| BBC Radio 4 You & Yours | Rail delays | 27/01/17 |
| BBC News online | ‘Young consumers ‘expect better service’ | 23/01/17 |
| BBC Radio Tees and BBC Radio WM | ‘Customer complaints figures | 20/01/17 |
| Radio Stoke | ‘phone in consumer rights | 12/01/17 |
| Radio Tees | Reviews | 12/01/17 |
| The Sun | The January Saves | 12/01/17 |
| BBC1 The One Show | Gift cards
Looking a Gift Card in the Mouth 
|
10/01/17 |
| BBC Radio Essex | Gift cards | 03/01/17 |
| BBC Radio London | Gift cards | 01/01/17 |
| Victoria Derbyshire | Black Friday | 26/11/16 |
| Talk Radio Julia Hartley-Brewer | Black Friday | 25/11/16 |
| GNS (2 hrs various BBC radio stations) | Vodafone fine | 26/10/16 |
| The Observer | Got a customer complaint? Take it up with the CEO | 18/09/16 |
| Tesco | The Complaining Cow interviews Tesco bosses | 15/09/16 |
| Cabinet Maker magazine | In Dispute | 07/09/16 |
| BBC Radio 2 Jeremy Vine | When customer serving staff argue between themselves | 26/08/16 |
| BBC Hereford and Worcs | Holidays | 17/08/16 |
| BBC Business online | Why you can’t keep online order freebies | 14/08/16 |
| BBC Radio WM | Receipts | 29/07/16 |
| LBC | Complaining about holidays | 20/07/16 |
| BBC Radio WM | Complaining | 19/07/16 |
| Radio Stoke | Social media and complaining | 06/07/16 |
| BBC Breakfast | Social media and complaining
BBC Breakfast Helen Dewdney and Steph discuss complaining on social media 06/07/16  |
06/07/16 |
| BBC Radio 4 Moneybox | Vodafone billing issues | 08/06/16 |
| BBC Radio 5 Live Consumer hour | Consumer issues | 02/06/16 |
| BBC Radio 5 Live Wake up to Money | Financial Ombudsman figures | 26/05/16 |
| BBC Radio Berkshire | Secondary ticket selling | 25/05/16 |
| BBC Radio Surrey | Roaming Charges | 24/05/16 |
| BBC Radio 5 Live Daily | Roaming Charges | 23/05/16 |
| LBC | Airline charges | 16/05/16 |
| BBC Radio Tees | Tipping | 03/05/16 |
| BBC Radio 5 Live Daily | Complaining about holidays | 02/05/16 |
| BBC Radio 5 Wake up to Money | High Street | 29/04/16 |
| Radio Leeds | Clubcard loyalty schemes | 26/04/16 |
| The Telegraph | Tesco customers “gutted” as supermarket scraps popular double Clubcard points scheme | 26/04/16 |
| Yours magazine | How to Complain | 26/04/16 |
| LBC Nick Ferrari | Misleading prices | 19/04/16 |
| BBC Radio 5 Live, BBC Radio WM, BBC Radio Tees | Panasonic tv story | 13/04/16 |
| Mail Online | Panasonic refuses to fix couple’s broken £800 42-inch flat-screen TV | 13/04/16 |
| The Express | Expert reveals what you NEED to know when making a holiday complaint | 12/04/16 |
| The Mirror | Tesco tells angry Sainsbury’s customers: ‘We’ll take your Brand Match vouchers’ | 11/04/16 |
| Fabulous, The Sun | Money Saving article | 09/04/16 |
| Prima | Your Money Excuses Busted | May edition out in April |
| BBC Radio GNS (various BBC local stations over 2hr drivetime slots) | Tumble dryers | 18/03/16 |
| BBC Twitter | Top Tips | 15/03/16 |
| BBC Breakfast | Product recalls
BBC Breakfast 15/03/16 Product recall  |
15/03/16 |
| Radio 4 You & Yours | Terms & Conditions | 09/03/16 |
| LBC Nick Ferrari | Sunday trading laws | 08/03/16 |
| Radio BBC Essex | Effective complaining to councils | 03/03/16 |
| Radio Downtown Northern Ireland | Effective complaining | 24/02/16 |
| BHBN Radio | Supermarkets and customer service | 24/02/16 |
| BBC Radio Oxford | Advice on tumble dryers story | 22/02/16 |
| Radio 2 Jeremy Vine | ‘phone in | 19/02/16 |
| BBC Radio Ulster | Britain as moaners not effective complainers | 17/02/16 |
| BBC Radio Tees | Tips for complaining effectively | 16/02/16 |
| BBC Radio Norfolk | Do British complain effectively? | 16/02/16 |
| The Daily Express | Revealed: Britain is a nation of moaners | 16/02/16 |
| BBC Radio 5 Live Daily | Consumer slot complaining effectively | 15/02/16 |
| BBC Radio Wales Eleri Sion | British complaining | 15/02/16 |
| BBC Radio Glos Anna King | Your rights when a firm goes bust | 02/02/16 |
| BBC Radio 5 Live Drive Show | Discussing swearing in tweets when complaining | 07/01/16 |
| BBC Radio London | Jo Good show – phone in consumer issues | 05/01/16 |
| Derby Telegraph | Christmas gift complaints? Find out what your rights are | 30/12/15 |
| The Telegraph | Returns and refunds: the most generous policies | 13/12/15 |
| BBC Radio Tees | Meals not matching description | 23/11/15 |
| Radio 2 Jeremy Vine | Complaining in restaurants
How to complain in restaurants discussed on Jeremy Vine on Radio 2  |
20/11/15 |
| Radio 4 You & Yours | How to complain | 16/11/15 |
| Citizen’s Advice Bureau | Keep calm and carry on complaining video series | 06/11/15 |
| BHBN Radio | New consumer rights | 04/11/15 |
| Rip Off Britain | Ways of complaining
The best way to complain discussed on Rip Off Britain Live 
|
22/10/15 |
| Yours magazine | Know your new buying rights | 13/10/15 |
| Yours magazine online | 5-minute guide to your new consumer rights | 05/10/15 |
| Mark Forrest BBC Radio Show | Consumer Rights Act 2015 | 01/10/15 |
| Radio 2 Drivetime | Consumer Rights Act 2015
Discussing the Consumer Rights Act 2015 with Rebecca Pike on Radio 2 Drive time 
|
01/10/15 |
| Daily Mail Online | 30 days to get your money back and protection on digital downloads: | 01/10/15 |
| BBC Radio GNS (various BBC local stations over 2hr breakfast show slots) | Consumer Rights Act 2015 | 01/10/15 |
| Radio 5 Live | Consumer Rights Act 2015 | 01/10/15 |
| Evening Standard | Consumers rights strengthened and digital downloads protected for first time by new law | 30/09/15 |
| Raconteur | The digital future of packaging | 30/09/15 |
| Independent | New law giving consumers 30 days to return faulty items coming into effect | 29/09/15 |
| Daily Mail | Shopper power 30 day refunds now guaranteed | 29/09/15 |
| Woman’s Own | A Quick Guide to The New Rules About Complaining! | 28/09/15 |
| Moneybox Live R4 | CRA & ADR
Consumer Rights Act and Alternative Dispute Resolution discussed on Moneybox  |
26/09/15 |
| Radio Times | Satisfaction or your money back | 26/09/15 |
| The I paper | Store tricks that send us off our trolleys | 19/09/15 |
| BT.com, Yahoo, MSN & over 60 regional/local papers | Supermarkets’ ‘most annoying’ habits revealed | 19/09/15 |
| Radio 5Live Breakfast | Supermarket tactics to make you buy more
Radio 5live Breakfast Helen Dewdney talking supermarket tactics to make you buy more  |
19/09/15 |
| Yours magazine Online | 5-minute guide to making a complaint about your holiday | 02/09/15 |
| LBC Tom Swarbrick | Customer service | 26/08/15 |
| Guardian | Internet flowers – the perils of a thoughtful gift | 18/08/15 |
| Yours magazine | Complaining when something goes wrong on holiday | 18/08/15 |
| The Observer | Flower deliveries your rights | 16/08/15 |
| LBC Breakfast Show | Airport retailers – VAT story | 12/08/15 |
| BBC Radio London | Jo Good Show interview
Radio London Nikki Bedi interviews Helen Dewdney 
|
11/08/15 |
| Radio 4 You & Yours | Ombudsman Omnishambles | 07/08/15 |
| BBC1 Breakfast | Flight delays
BBC Breakfast 5th August 2015 flight delays  |
05/08/15 |
| Yours magazine | Delayed flights top 5 tips | 04/08/15 |
| Yours magazine Online | Article on complaining about when airlines delay/lose luggage | 10/06/15 |
| Yours magazine Online | Article on complaining about wedding services | 09/06/15 |
| BBC Radio Leicester, Sheffield, Kent, Cov & Warcs, Scotland, Merseyside | Audi story | 07/05/15 |
| BBC Radio 3 Counties | Audi story | 06/05/15 |
| Radio 5 Live Wake up to Money | Morrisons bringing back 10 items or less/self checkouts discussion | 30/04/15 |
| BBC1 Breakfast | Morrisons figures/supermarkets
12/03/2015 Discussing Morrisons figures on BBC Breakfast Business  |
12/03/15 |
| Radio 5 Breakfast | Morrisons figures/supermarkets
Helen Dewdney talks to Adam Parsons about Morrisons on Wake Up To Money Radio 5  |
12/03/15 |
| Chingford Times | Article about HD/book | 20/02/15 |
| The Daily Express | Article about HD/book and tips | 06/02/15 |
| Mark Forrest BBC Radio Show | Complaining
The Complaining Cow talks to Mark Forrest about effective complaining  |
04/02/15 |
| Yours magazine online | Your shopping rights in the sales | 03/02/2015 |
| Take a Break | Tips on swapping stress for results from complaining | 22/01/15 |
| Glamour magazine | Contributing to article on customer helplines | 01/01/15 |
| Yours magazine online | 5 top tips complaining in sales | 23/12/14 |
| Yours magazine online | How to complain in restaurants | 22/12/14 |
| Yours magazine | 5 top tips complaining in restaurants | 09/12/14 |
| What’s Good to Do | Article | 10/14 |
| Evening Standard | Provided 10 top tips for article | 21/10/14 |
| Yours magazine online | Your shopping rights | 16/10/14 |
| Cambridge News | ‘phone calls | 24/09/14 |
| Rip Off Britain | Complaining, social media | 17/08/14 |
| ITV News | Deliveries
How to complain about deliveries  |
08/08/14 |
| What’s Good to Do | Article | 06/14 |
| The Times | Deliveries rights | 25/05/14 |
| Radio WM | Complaints (Npower) | 13/05/14 |
| BBC News online | Small claims court fee increase in England and Wales | 24/04/14 |
| BBC1 Breakfast | Court fees rise
BBC Breakfast Small Claims Court Feature Plus a Bit 
|
22/04/14 |
| The Observer | Covering court fees rise | 20/04/14 |
| All Hallows Community Radio | Guest | 28/11/13 |
| Radio 5 | Expert ‘phone in | 27/11/13 |
| 20/11/13 | ||
| Waltham Forest paper | In My Opinion | 11/11/13 |
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