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Media Coverage Date
Times Radio Breakfast Headlines 09/09/20
Times Radio Breakfast Headlines 28/08/20
Times Radio Breakfast Headlines 28/08/20
Times Radio Breakfast Headlines 05/08/20
Guardian Complaints and refunds: how to get companies to listen 01/08/20
Radio 2 Jeremy Vine In-Apps purchases 03/07/20
Radio Times Holiday refunds for cancellations 24/06/20
Talk Radio Online shopping rights 24/05/20
BBC Radio Glos Online shopping rights 21/05/20
The One Show
Wedding venues and insurance

 
 		 21/05/20
BBC News online EasyJet hack: ‘I’ve been left in complete limbo’ 20/05/20
BBC Radio CWR Holiday refunds 20/05/20
BBC News online Coronavirus 08/05/20
This Is Money Wedding issues 04/05/20
BBC Radio 4 Moneybox Refunds rights 03/04/20
Radio Wales Refunds rights 01/04/20
Love Sport Radio Coronavirus 18/03/20
GNS Coronavirus 06/03/20
BBC News online Coronavirus 05/03/20
Daily Mail 76p! 8% rise in stamp price get a load of stick! 20/02/20
BBC Radio 5 Live UEFA 22/02/20
BBC Radio Scotland Storms and insurance 18/02/20
BBC Radio Bristol Energy complaints 30/01/20
BBC Radio 4 Moneybox Nightmare holidays 29/01/20
The Guardian Going the extra 860 miles 20/01/20
This is Money Travelex 10/01/2020
BBC Radio Teeside Tipping 19/12/19
Andrew Pierce podcast Daily Mail Whirlpool 18/12/19
Independent Three network failure: your rights 17/10/19
J.T. Scott Series of storytelling videos

Helen Dewdney

Sammy Rambles and the Floating Circus read by Helen Dewdney The Complaining Cow
 04/10/19
BBC Radio Wales Thomas Cook 24/09/19
BBC Radio 4 You & Yours Complaining effectively 04/09/19
BBC Breakfast Which? customer service survey

BBC Breakfast 23/08/19 Helen Dewdney discusses the Which? customer service survey

 

 23/08/19
BBC Radio London Which? customer service survey 23/09/19
BBC Radio Wales Which? customer service survey 23/09/19
BBC Radio Wales ICS figures 10/07/19
Daily Mail Meet the moan rangers! 13/06/19
BBC Radio Scotland Packaging to fight obesity 04/06/19
Channel 5 News ASOS returns policy

ASOS change in returns policy
 05/04/19
ITV News

Record fine for gas company Cadent over supply failures

 22/05/19
BBC Radio 2 Jeremy Vine Debenhams closure 10/04/19
Daily Telegraph *When you should complain to the chief executive – and how best to do it  12/03/19
BBC Radio Scotland High Streets 19/02/19
Moneywise *Top tips for a stress-free building project 08/02/19
The Telegraph

Consumers are caught in a maze – the ombudsman system must be reformed

 02/02/19
BBC Radio Scotland Tesco changes 28/01/19
BBC Radio London Expert phone in Nikki Bedi 27/01/19
Rip Off Britain Holiday lettings 11/01/19
Rip Off Britain Car hire 10/01/19
Moneybox Live Small Claims Court 09/01/19
BBC Radio Wales Junk mail 07/01/19
The Sun Savvy Shoppers 26/12/18
BBC Radio 4 You and Yours Christmas 20/12/18
The Guardian O2 poised to receive millions from Ericsson 09/12/18
Daily Mirror Fury at O2 08/12/18
BBC Radio 4 You and Yours O2

O2 network failures - your consumer rights

 

 07/12/18
Daily Mail 02 07/12/18
BBC Business online 02 07/12/18
Business Matters 02 07/12/18
ITV News O2 outage  06/12/18
ITV online Returns 05/12/18
BBC Radio Scotland Returns 27/11/18
Moneywise Grey market shopping 23/11/18
Moneywise * Vote with your feet does boycotting work? 13/11/18
BBC Radio Wales, Derby, Suffolk, Merseyside and Live5 FCA complaining research 08/11/18
Rip Off Britain Independent reports 

Rip Off Britain Independent reports
 11/10/18
BBC Scotland Online deliveries 10/10/18
Rip Off Britain Faulty goods

Rip Off Britain faulty goods
 10/10/18
The Mirror Angry Argos shoppers say it’s putting prices 02/10/18
ITV News website Five ways you can save money on utility bills 28/09/18
Channel 5 Switching 28/09/18
ITV News CAB Super-complaint 28/09/18
BBC Look East Ryanair

Look East interviews Ryanair CCO and Helen Dewdney
 23/08/18
The Sun Website of the week 16/08/18
BBC Radio Stoke Complaining tips 15/08/18
Financial Times *Got the Ryanair blues? This is how to claim compensation 14/08/18
BBC Radio Leeds Complaining tips 14/08/18
Which? Provided FOI Ryanair 10/08/18
Moneywise *Common excuses consumers face – and how to deal with them 09/08/18
Talk Radio Tipping 22/07/18
The Times Ocean plastic is just the beginning 18/07/18
Rip Off Britain Rip Off Britain Pop UP expert

Rip Off Britain shopping online
 18/06/18
Daily Star Brits pay double to stay at top UK holiday getaways 05/06/18
Daily Express Centre Parcs price scandal 04/06/18
Daily Mirror Supermarkets use by dates 03/06/18
Daily Mail Supermarkets accused of punishing shoppers 26/05/18
Talk Radio Complaining effectively 17/05/18
Ipaper How to save money on your wedding day 16/05/18
Financial Times *Avoid a holiday hire car nightmare 09/05/18
BBC Radio 4 You and Yours Insurance 09/05/18
ITV Anglia Holiday lets

How to prevent problems when booking a holiday let (plus what to do when things go wrong)

 

 20/04/18
BBC Radio Scotland Broadband 02/04/18
BBC Radio Stoke & Somerset Complaining 21/03/18
Talk Radio M & S Mother’s Day flowers fail 20/03/18
Cabinet Maker Ombudsman Omnishambles 13/03/18
BBC Radio Kent Weather related poor service rights 06/03/18
Talk Radio M & S pants 04/03/18
LBC Energy problems 03/03/18
The Sun KFC 25/02/18
BBC Radio 4 Ombudsmen 10/02/18
Talk Radio Complaining effectively 05/02/18
LBC CAA investigation 03/02/18
Talk Radio Scams 28/01/18
Financial Times Podcast 18/01/18
The Sun Sun Savers 17/01/18
Express Credit Card Charge Ban 04/01/18
Financial Times Money saving travel tips to lift the gloom of ‘Blue Monday’ 12/01/18
BBC Radio Scotland Social media 04/01/18
ITV regions Returns rights 03/01/18
Daily Mirror Dieters overcharged 02/01/18
Good Housekeeping Unwanted Xmas presents 02/01/18
Sunday Times Now, do you still have the receipt 30/12/17
Andrew Castle LBC Returns 28/12/17
Sunday Mail Stop grumbling… start complaining! 30/12/17
BBC Radio 5 Live Tesco Turkeys 27/12/17
Eddie Nestor BBC Radio London Returns 27/12/17
Paul Ross Talk Radio Sales 26/12/17
BBC News Returns rights 22/12/17
South Wales Angus Know your rights on unwanted Christmas gifts 21/12/17
The Sun Savvy Savers 14/12/17
BBC Radio 5 Live Peter Kay cancellation rights 13/12/17
The Express Staying safe: decrease risk of burglary & credit card fraud 13/12/17
The Express Planning ahead can reduce the cost of Christmas 10/12/17
BBC Radio Scotland Bank Holidays 30/11/17
BBC Radio Newcastle Supermarket layout 29/11/17
Daily Express Direct Debits can be a financial strain 29/11/17
BBC Radio Kent Black Friday 23/11/17
ITV Regions Black Friday 22/11/17
The Express Black Friday 22/11/17
The Sun Black Friday Deals 16/11/17
Yahoo UK Finance Black Friday Deals 14/11/17
BBC Radio Norfolk Complaining effectively 13/11/17
The One Show Terms & Conditions

 

Terms & Conditions The One Show
 10/11/17
Talk Radio Complaining abroad 10/11/17
The Sun Fatter Christmas 05/11/17
Daily Mail The £2,800 iPhone 04/11/17
Yahoo UK Finance Free tea and £100 cashback on iPhone X: this week’s deals and discounts 01/11/17
BBC Radio WM Brighthouse 24/10/17
Sunday Mail How to REALLY beat the cold callers 22/10/17
Talk Radio Champagne service 21/10/17
The Guardian From passion to profit 01/10/17
BBC Radio 4 You and Yours Argos caught playing around with toy prices 30/09/17
The Daily Mail Parents accuse Argos of hiking price of ‘bargain’ toys 28/09/17
The Mirror Argos What’s going on with the Argos 3 for 2 toy sale? 28/09/17
Moneybox Live Ryanair 23/09/17
Financial Times Ryanair 22/09/17
BBC GNS Ryanair 21/09/17
BBC Scotland Ryanair & boycotting 21/09/17
BBC Radio 5 Your Call Ryanair 19/09/17
BBC Radio Kent Ryanair 19/09/17
BBC Radio 5 Live            & BBC H & W PPI 29/07/17
BBC Scotland Consumer rights when event cancelled 06/07/17
Victoria Derbyshire Fake holiday food poisoning scam 21/06/17
The Sun Massive Gaffe Are you a giffgaff customer? 14/06/17
BBC Breakfast BA flight delays 08/06/17
MoneyBox Live Flight compensation – where do the stranded stand? 03/06/17
Financial Times BA flies into customer relations disaster 02/06/17
New Zealand Herald British Airways IT engineer blamed for outage 02/06/17
ITIJ BA clashes with insurers over compensation 02/06/17
BBC News Online BA delays: Insurers clash with airline over expenses 02/06/17
Financial Times British Airways in travel insurance row over IT outage 01/06/17
Financial Times Podcast MoneyShow 01/06/17
BBC Radio Surrey & LBC BA 30/06/17
BBC Radio5 Live BA flight rights 29/05/17
BBC Radio Wales ‘Phone in 18/05/17
Talk Radio Julia Hartley-Brewer Ofcom fine 11/05/17
BBC Radio Stoke Complaining 11/05/17
BBC1 Rip Off Britain Complaining about hotels

Rip Off Britain 10/05/2017
 10/05/17
Channel 5 News Social media Challenging parking tickets 05/04/17
The Sun Huladupes 26/03/17
BBC Georgy Tonight Airline delays 14/03/17
BBC Radio Surrey Heathrow ambassadors 28/02/17
Daily Mail, The Sun Heathrow ambassadors 27/02/17
BBC Radio Wales ‘phone in, complaining advice 21/02/17
Channel 5 Social media Complaining 15/02/17
Channel 5 News Complaining 15/02/17
BBC Radio H & W Complaining 15/02/17
ITV News Complaining 15/02/17
BBC Radio Scotland Customer service/complaining 15/02/17
BBC Breakfast British and complaining 15/02/17
BHBN Radio EE fine 08/02/17
BBC Radio Kent Rail delays 01/02/17
BBC Radio 4 You & Yours Rail delays 27/01/17
BBC News online ‘Young consumers ‘expect better service’ 23/01/17
BBC Radio Tees and BBC Radio WM ‘Customer complaints figures 20/01/17
Radio Stoke ‘phone in consumer rights 12/01/17
Radio Tees Reviews 12/01/17
The Sun The January Saves 12/01/17
BBC1 The One Show Gift cards

Looking a Gift Card in the Mouth

 

 10/01/17
BBC Radio Essex Gift cards 03/01/17
BBC Radio London Gift cards 01/01/17
Victoria Derbyshire Black Friday 26/11/16
Talk Radio Julia Hartley-Brewer Black Friday 25/11/16
GNS (2 hrs various BBC radio stations) Vodafone fine 26/10/16
The Observer Got a customer complaint? Take it up with the CEO 18/09/16
Tesco The Complaining Cow interviews Tesco bosses 15/09/16
Cabinet Maker magazine In Dispute 07/09/16
BBC Radio 2 Jeremy Vine When customer serving staff argue between themselves 26/08/16
BBC Hereford and Worcs Holidays 17/08/16
BBC Business online Why you can’t keep online order freebies 14/08/16
BBC Radio WM Receipts 29/07/16
LBC Complaining about holidays 20/07/16
BBC Radio WM Complaining 19/07/16
Radio Stoke Social media and complaining 06/07/16
BBC Breakfast Social media and complaining

BBC Breakfast Helen Dewdney and Steph discuss complaining on social media 06/07/16
 06/07/16
BBC Radio 4 Moneybox Vodafone billing issues 08/06/16
BBC Radio 5 Live Consumer hour Consumer issues 02/06/16
BBC Radio 5 Live Wake up to Money Financial Ombudsman figures 26/05/16
BBC Radio Berkshire Secondary ticket selling 25/05/16
BBC Radio Surrey Roaming Charges 24/05/16
BBC Radio 5 Live Daily Roaming Charges 23/05/16
LBC Airline charges 16/05/16
BBC Radio Tees Tipping 03/05/16
BBC Radio 5 Live Daily Complaining about holidays 02/05/16
BBC Radio 5 Wake up to Money High Street 29/04/16
Radio Leeds Clubcard loyalty schemes 26/04/16
The Telegraph Tesco customers “gutted” as supermarket scraps popular double Clubcard points scheme 26/04/16
Yours magazine How to Complain 26/04/16
LBC Nick Ferrari Misleading prices 19/04/16
BBC Radio 5 Live, BBC Radio WM, BBC Radio Tees Panasonic tv story 13/04/16
Mail Online Panasonic refuses to fix couple’s broken £800 42-inch flat-screen TV 13/04/16
The Express Expert reveals what you NEED to know when making a holiday complaint 12/04/16
The Mirror Tesco tells angry Sainsbury’s customers: ‘We’ll take your Brand Match vouchers’ 11/04/16
Fabulous, The Sun Money Saving article 09/04/16
Prima Your Money Excuses Busted May edition out in April
BBC Radio GNS (various BBC local stations over 2hr drivetime slots) Tumble dryers 18/03/16
BBC Twitter Top Tips 15/03/16
BBC Breakfast Product recalls

BBC Breakfast 15/03/16 Product recall
 15/03/16
Radio 4 You & Yours Terms & Conditions 09/03/16
LBC Nick Ferrari Sunday trading laws 08/03/16
Radio BBC Essex Effective complaining to councils 03/03/16
Radio Downtown Northern Ireland Effective complaining 24/02/16
BHBN Radio Supermarkets and customer service 24/02/16
BBC Radio Oxford Advice on tumble dryers story 22/02/16
Radio 2 Jeremy Vine ‘phone in 19/02/16
BBC Radio Ulster Britain as moaners not effective complainers 17/02/16
BBC Radio Tees Tips for complaining effectively 16/02/16
BBC Radio Norfolk Do British complain effectively? 16/02/16
The Daily Express Revealed: Britain is a nation of moaners 16/02/16
BBC Radio 5 Live Daily Consumer slot complaining effectively 15/02/16
BBC Radio Wales Eleri Sion British complaining 15/02/16
BBC Radio Glos Anna King Your rights when a firm goes bust 02/02/16
BBC Radio 5 Live Drive Show Discussing swearing in tweets when complaining 07/01/16
BBC Radio London Jo Good show – phone in consumer issues 05/01/16
Derby Telegraph Christmas gift complaints? Find out what your rights are 30/12/15
The Telegraph Returns and refunds: the most generous policies 13/12/15
BBC Radio Tees Meals not matching description 23/11/15
Radio 2 Jeremy Vine Complaining in restaurants

Helen Dewdney on Jeremy Vine on Radio 2 consumer rights
 20/11/15
Radio 4 You & Yours How to complain 16/11/15
Citizen’s Advice Bureau Keep calm and carry on complaining video series 06/11/15
BHBN Radio New consumer rights 04/11/15
Rip Off Britain Ways of complaining

Rip Off Britain Complaining
 22/10/15
Yours magazine Know your new buying rights 13/10/15
Yours magazine online 5-minute guide to your new consumer rights 05/10/15
Mark Forrest BBC Radio Show Consumer Rights Act 2015 01/10/15
Radio 2 Drivetime Consumer Rights Act 2015

Helen Dewdney talks to Rebecca Pike on Radio 2 Drive time about CRA

 

 01/10/15
Daily Mail Online 30 days to get your money back and protection on digital downloads: 01/10/15
BBC Radio GNS (various BBC local stations over 2hr breakfast show slots) Consumer Rights Act 2015 01/10/15
Radio 5 Live Consumer Rights Act 2015 01/10/15
Evening Standard Consumers rights strengthened and digital downloads protected for first time by new law 30/09/15
Raconteur The digital future of packaging 30/09/15
Independent New law giving consumers 30 days to return faulty items coming into effect 29/09/15
Daily Mail Shopper power 30 day refunds now guaranteed 29/09/15
Woman’s Own A Quick Guide to The New Rules About Complaining! 28/09/15
Moneybox Live R4 CRA & ADR

Moneybox Live Paul Lewis/Helen Dewdney
 26/09/15
Radio Times Satisfaction or your money back 26/09/15
The I paper Store tricks that send us off our trolleys 19/09/15
BT.com, Yahoo, MSN & over 60 regional/local papers Supermarkets’ ‘most annoying’ habits revealed 19/09/15
Radio 5Live Breakfast Supermarket tactics to make you buy more

Radio 5live Breakfast Helen Dewdney talking supermarket tactics to make you buy more
 19/09/15
Yours magazine Online 5-minute guide to making a complaint about your holiday 02/09/15
LBC Tom Swarbrick Customer service 26/08/15
Guardian Internet flowers – the perils of a thoughtful gift 18/08/15
Yours magazine Complaining when something goes wrong on holiday 18/08/15
The Observer Flower deliveries your rights 16/08/15
LBC Breakfast Show Airport retailers – VAT story 12/08/15
BBC Radio London Jo Good Show interview

Nikki Bedi interviews Helen Dewdney

 

 11/08/15
Radio 4 You & Yours Ombudsman Omnishambles 07/08/15
BBC1 Breakfast Flight delays

BBC Breakfast 5th August 2015 flight delays
 05/08/15
Yours magazine Delayed flights top 5 tips 04/08/15
Yours magazine Online Article on complaining about when airlines delay/lose luggage 10/06/15
Yours magazine Online Article on complaining about wedding services 09/06/15
BBC Radio Leicester, Sheffield, Kent, Cov & Warcs, Scotland, Merseyside Audi story 07/05/15
BBC Radio 3 Counties Audi story 06/05/15
Radio 5 Live Wake up to Money Morrisons bringing back 10 items or less/self checkouts discussion 30/04/15
BBC1 Breakfast Morrisons figures/supermarkets

12/03/2015 Morrisons figures
 12/03/15
Radio 5 Breakfast Morrisons figures/supermarkets

Helen Dewdney talks to Adam Parsons about Morrisons on Wake Up To Money Radio 5
 12/03/15
Chingford Times Article about HD/book 20/02/15
The Daily Express Article about HD/book and tips 06/02/15
Mark Forrest BBC Radio Show Complaining

The Complaining Cow talks to Mark Forrest
 04/02/15
Yours magazine online Your shopping rights in the sales 03/02/2015
Take a Break Tips on swapping stress for results from complaining 22/01/15
Glamour magazine Contributing to article on customer helplines 01/01/15
Yours magazine online 5 top tips complaining in sales 23/12/14
Yours magazine online How to complain in restaurants 22/12/14
Yours magazine 5 top tips complaining in restaurants 09/12/14
What’s Good to Do Article 10/14
Evening Standard Provided 10 top tips for article 21/10/14
Yours magazine online Your shopping rights 16/10/14
Cambridge News ‘phone calls 24/09/14
Rip Off Britain Complaining, social media 17/08/14
ITV News Deliveries

Deliveries ITV news with Martin Lewis, Helen Dewdney & Peter Handley
 08/08/14
What’s Good to Do Article 06/14
The Times Deliveries rights 25/05/14
Radio WM Complaints (Npower) 13/05/14
BBC News online Small claims court fee increase in England and Wales 24/04/14
BBC1 Breakfast Court fees rise

BBC Breakfast Small Claims Court Feature Plus a Bit

 

 22/04/14
The Observer Covering court fees rise 20/04/14
All Hallows Community Radio Guest 28/11/13
Radio 5 Expert ‘phone in 27/11/13
BBC1 Breakfast Customer complaints

Helen Dewdney, The Complaining Cow BBC Breakfast TV Discusses How We Complain in the UK

Helen Dewdney, The Complaining Cow & Professor Gary Davies BBC Breakfast TV Discuss Complaining
 20/11/13
 Waltham Forest paper In My Opinion 11/11/13

 

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