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Helen Dewdney showreel
WATCH: Tesco CEO Dave Lewis and UK CEO Matt Davies get quizzed by consumer rights guru @ComplainingCow pic.twitter.com/PBWt97aw1T
— Tesco News (@tesconews) September 15, 2016
Consumer Champion at ThisIsMoney.co.uk fortnightly Customer Fight Back column
* Commissions
| Media | Coverage | Date |
| BBC Radio Wales | ICS figures | 10/07/2019 |
| Daily Mail | Meet the moan rangers! | 13/06/2019 |
| BBC Radio Scotland | Packaging to fight obesity | 04/06/2019 |
| Channel 5 News | ASOS returns policy | 05/04/2019 |
| BBC Radio 2 Jeremy Vine | Debenhams closure | 10/04/2019 |
| Daily Telegraph | *When you should complain to the chief executive – and how best to do it | 12/03/2019 |
| Moneywise | *Top tips for a stress-free building project | 08/02/2019 |
| BBC Radio Scotland | Tesco changes | 28/01/2019 |
| BBC Radio London | Expert phone in Nikki Bedi | 27/01/2019 |
| Rip Off Britain | Holiday lettings | 11/01/2019 |
| Rip Off Britain | Car hire | 10/01/2019 |
| Moneybox Live | Small Claims Court | 09/01/2019 |
| BBC Radio Wales | Junk mail | 07/01/2019 |
| The Sun | Savvy Shoppers | 26/12/2018 |
| BBC Radio 4 You and Yours | Christmas | 20/12/2018 |
| The Guardian | O2 poised to receive millions from Ericsson | 09/12/2018 |
| Daily Mirror | Fury at O2 | 08/12/2018 |
| BBC Radio 4 You and Yours | O2 | 07/12/2018 |
| Daily Mail | 02 | 07/12/2018 |
| BBC Business online | 02 | 07/12/2018 |
| Business Matters | 02 | 07/12/2018 |
| ITV News | O2 outage | 06/12/2018 |
| ITV online | Returns | 05/12/2018 |
| BBC Radio Scotland | Returns | 27/11/2018 |
| Moneywise | Grey market shopping | 23/11/2018 |
| Moneywise | * Vote with your feet does boycotting work? | 13/11/2018 |
| BBC Radio Wales, Derby, Suffolk, Merseyside and Live5 | FCA complaining research | 08/11/2018 |
| Rip Off Britain | Independent reports | 11/10/2018 |
| BBC Scotland | Online deliveries | 10/10/2018 |
| Rip Off Britain | Faulty goods | 10/10/2018 |
| The Mirror | Angry Argos shoppers say it’s putting prices | 02/10/2018 |
| ITV News website | Five ways you can save money on utility bills | 28/09/2018 |
| Channel 5 | Switching | 28/09/2018 |
| ITV News | CAB Super-complaint | 28/09/2018 |
| BBC Look East | Ryanair | 23/08/2018 |
| The Sun | Website of the week | 16/08/2018 |
| BBC Radio Stoke | Complaining tips | 15/08/2018 |
| Financial Times | *Got the Ryanair blues? This is how to claim compensation | 14/08/2018 |
| BBC Radio Leeds | Complaining tips | 14/08/2018 |
| Which? | Provided FOI Ryanair | 10/08/2018 |
| Moneywise | *Common excuses consumers face – and how to deal with them | 09/08/2018 |
| Talk Radio | Tipping | 22/07/2018 |
| The Times | Ocean plastic is just the beginning | 18/07/2018 |
| Rip Off Britain | Rip Off Britain Pop UP expert | 18/06/2018 |
| Daily Star | Brits pay double to stay at top UK holiday getaways | 05/06/2018 |
| Daily Express | Centre Parcs price scandal | 04/06/2018 |
| Daily Mirror | Supermarkets use by dates | 03/06/2018 |
| Daily Mail | Supermarkets accused of punishing shoppers | 26/05/2018 |
| Talk Radio | Complaining effectively | 17/05/2018 |
| Ipaper | How to save money on your wedding day | 16/05/2018 |
| Financial Times | *Avoid a holiday hire car nightmare | 09/05/2018 |
| BBC Radio 4 You and Yours | Insurance | 09/05/2018 |
| ITV Anglia | Hotel lets | 20/04/2018 |
| BBC Radio Scotland | Broadband | 02/04/2018 |
| BBC Radio Stoke & Somerset | Complaining | 21/03/2018 |
| Talk Radio | M & S Mother’s Day flowers fail | 20/03/2018 |
| Cabinet Maker | Ombudsman Omnishambles | 13/03/2018 |
| BBC Radio Kent | Weather related poor service rights | 06/03/2018 |
| Talk Radio | M & S pants | 04/03/2018 |
| LBC | Energy problems | 03/03/2018 |
| The Sun | KFC | 25/02/2018 |
| BBC Radio 4 | Ombudsmen | 10/02/2018 |
| Talk Radio | Complaining effectively | 05/02/2018 |
| LBC | CAA investigation | 03/02/2018 |
| Talk Radio | Scams | 28/01/2018 |
| Financial Times | Podcast | 18/01/2018 |
| The Sun | Sun Savers | 17/01/2018 |
| Express | Credit Card Charge Ban | 04/01/2018 |
| Financial Times | Money saving travel tips to lift the gloom of ‘Blue Monday’ | 12/01/2018 |
| BBC Radio Scotland | Social media | 04/01/2018 |
| ITV regions | Returns rights | 03/01/2018 |
| Daily Mirror | Dieters overcharged | 02/01/2018 |
| Good Housekeeping | Unwanted Xmas presents | 02/01/2018 |
| Sunday Times | Now, do you still have the receipt | 30/12/2017 |
| Andrew Castle LBC | Returns | 28/12/2017 |
| Sunday Mail | Stop grumbling… start complaining! | 30/12/2017 |
| BBC Radio 5 Live | Tesco Turkeys | 27/12/2017 |
| Eddie Nestor BBC Radio London | Returns | 27/12/2017 |
| Paul Ross Talk Radio | Sales | 26/12/2017 |
| BBC News | Returns rights | 22/12/2017 |
| South Wales Angus | Know your rights on unwanted Christmas gifts | 21/12/2017 |
| The Sun | Savvy Savers | 14/12/2017 |
| BBC Radio 5 Live | Peter Kay cancellation rights | 13/12/2017 |
| The Express | Staying safe: decrease risk of burglary & credit card fraud | 13/12/2017 |
| The Express | Planning ahead can reduce the cost of Christmas | 10/12/2017 |
| BBC Radio Scotland | Bank Holidays | 30/11/2017 |
| BBC Radio Newcastle | Supermarket layout | 29/11/2017 |
| Daily Express | Direct Debits can be a financial strain | 29/11/2017 |
| BBC Radio Kent | Black Friday | 23/11/2017 |
| ITV Regions | Black Friday | 22/11/2017 |
| The Express | Black Friday | 22/11/2017 |
| The Sun | Black Friday Deals | 16/11/2017 |
| Yahoo UK Finance | Black Friday Deals | 14/11/2017 |
| BBC Radio Norfolk | Complaining effectively | 13/11/2017 |
| The One Show | Terms & Conditions | 10/11/2017 |
| Talk Radio | Complaining abroad | 10/11/2017 |
| The Sun | Fatter Christmas | 05/11/2017 |
| Daily Mail | The £2,800 iPhone | 04/11/2017 |
| Yahoo UK Finance | Free tea and £100 cashback on iPhone X: this week’s deals and discounts | 01/11/2017 |
| BBC Radio WM | Brighthouse | 24/10/2017 |
| Sunday Mail | How to REALLY beat the cold callers | 22/10/2017 |
| Talk Radio | Champagne service | 21/10/2017 |
| The Guardian | From passion to profit | 01/10/2017 |
| BBC Radio 4 You and Yours | Argos caught playing around with toy prices | 30/09/2017 |
| The Daily Mail | Parents accuse Argos of hiking price of ‘bargain’ toys | 28/09/2017 |
| The Mirror | Argos What’s going on with the Argos 3 for 2 toy sale? | 28/09/2017 |
| Moneybox Live | Ryanair | 23/09/2017 |
| Financial Times | Ryanair | 22/09/2017 |
| BBC GNS | Ryanair | 21/09/2017 |
| BBC Scotland | Ryanair & boycotting | 21/07/2017 |
| BBC Radio 5 Your Call | Ryanair | 19/09/2017 |
| BBC Radio Kent | Ryanair | 19/09/2017 |
| BBC Radio 5 Live & BBC H & W | PPI | 29/07/2017 |
| BBC Scotland | Consumer rights when event cancelled | 06/07/2017 |
| Victoria Derbyshire | Fake holiday food poisoning scam | 21/06/2017 |
| The Sun | Massive Gaffe Are you a giffgaff customer? | 14/06/2017 |
| BBC Breakfast | BA flight delays | 08/06/2017 |
| MoneyBox Live | Flight compensation – where do the stranded stand? | 03/06/2017 |
| Financial Times | BA flies into customer relations disaster | 02/06/2017 |
| New Zealand Herald | British Airways IT engineer blamed for outage | 02/06/2017 |
| ITIJ | BA clashes with insurers over compensation | 02/06/2017 |
| BBC News Online | BA delays: Insurers clash with airline over expenses | 02/06/2017 |
| Financial Times | British Airways in travel insurance row over IT outage | 01/06/2017 |
| Financial Times | Podcast MoneyShow | 01/06/2017 |
| BBC Radio Surrey & LBC | BA | 30/06/2017 |
| BBC Radio5 Live | BA flight rights | 29/05/2017 |
| BBC Radio Wales | ‘Phone in | 18/05/2017 |
| Talk Radio Julia Hartley-Brewer | Ofcom fine | 11/05/2017 |
| BBC Radio Stoke | Complaining | 11/05/2017 |
| BBC1 Rip Off Britain | Complaining about hotels | 10/05/2017 |
| Channel 5 News Social media | Challenging parking tickets | 05/04/2017 |
| The Sun | Huladupes | 26/03/2017 |
| BBC Georgy Tonight | Airline delays | 14/03/2017 |
| BBC Radio Surrey | Heathrow ambassadors | 28/02/2017 |
| Daily Mail, The Sun | Heathrow ambassadors | 27/02/2017 |
| BBC Radio Wales | ‘phone in, complaining advice | 21/02/2017 |
| Channel 5 Social media | Complaining | 15/02/2017 |
| Channel 5 News | Complaining | 15/02/2017 |
| BBC Radio H & W | Complaining | 15/02/2017 |
| ITV News | Complaining | 15/02/2017 |
| BBC Radio Scotland | Customer service/complaining | 15/02/2017 |
| BBC Breakfast | British and complaining | 15/02/2017 |
| BHBN Radio | EE fine | 08/02/2017 |
| BBC Radio Kent | Rail delays | 01/02/2017 |
| BBC Radio 4 You & Yours | Rail delays | 27/01/2017 |
| BBC News online | ‘Young consumers ‘expect better service’ | 23/01/2017 |
| BBC Radio Tees and BBC Radio WM | ‘Customer complaints figures | 20/01/2017 |
| Radio Stoke | ‘phone in consumer rights | 12/01/2017 |
| Radio Tees | Reviews | 12/01/2017 |
| The Sun | The January Saves | 12/01/2017 |
| BBC1 The One Show | Gift cards | 10/01/2017 |
| BBC Radio Essex | Gift cards | 03/01/2017 |
| BBC Radio London | Gift cards | 01/01/2017 |
| Victoria Derbyshire | Black Friday | 26/11/2016 |
| Talk Radio Julia Hartley-Brewer | Black Friday | 25/11/2016 |
| GNS (2 hrs various BBC radio stations) | Vodafone fine | 26/10/2016 |
| The Observer | Got a customer complaint? Take it up with the CEO | 18/09/2016 |
| Tesco | The Complaining Cow interviews Tesco bosses | 15/09/2016 |
| Cabinet Maker magazine | In Dispute | 07/09/2016 |
| BBC Radio 2 Jeremy Vine | When customer serving staff argue between themselves | 26/08/2016 |
| BBC Hereford and Worcs | Holidays | 17/08/2016 |
| BBC Business online | Why you can’t keep online order freebies | 14/08/2016 |
| BBC Radio WM | Receipts | 29/07/2016 |
| LBC | Complaining about holidays | 20/07/2016 |
| BBC Radio WM | Complaining | 19/07/2016 |
| Radio Stoke | Social media and complaining | 06/07/2016 |
| BBC Breakfast | Social media and complaining | 06/07/2016 |
| BBC Radio 4 Moneybox | Vodafone billing issues | 08/06/2016 |
| BBC Radio 5 Live Consumer hour | Consumer issues | 02/06/2016 |
| BBC Radio 5 Live Wake up to Money | Financial Ombudsman figures | 26/05/2016 |
| BBC Radio Berkshire | Secondary ticket selling | 25/05/2016 |
| BBC Radio Surrey | Roaming Charges | 24/05/2016 |
| BBC Radio 5 Live Daily | Roaming Charges | 23/05/2016 |
| LBC | Airline charges | 16/05/2016 |
| BBC Radio Tees | Tipping | 03/05/2016 |
| BBC Radio 5 Live Daily | Complaining about holidays | 02/05/2016 |
| BBC Radio 5 Wake up to Money | High Street | 29/04/2016 |
| Radio Leeds | Clubcard loyalty schemes | 26/04/2016 |
| The Telegraph | Tesco customers “gutted” as supermarket scraps popular double Clubcard points scheme | 26/04/2016 |
| Yours magazine | How to Complain | 26/04/2016 |
| LBC Nick Ferrari | Misleading prices | 19/04/2016 |
| BBC Radio 5 Live, BBC Radio WM, BBC Radio Tees | Panasonic tv story | 13/04/2016 |
| Mail Online | Panasonic refuses to fix couple’s broken £800 42-inch flat-screen TV | 13/04/2016 |
| The Express | Expert reveals what you NEED to know when making a holiday complaint | 12/04/2016 |
| The Mirror | Tesco tells angry Sainsbury’s customers: ‘We’ll take your Brand Match vouchers’ | 11/04/2016 |
| Fabulous, The Sun | Money Saving article | 09/04/2016 |
| Prima | Your Money Excuses Busted | May edition out in April |
| BBC Radio GNS (various BBC local stations over 2hr drivetime slots) | Tumble dryers | 18/03/2016 |
| BBC Twitter | Top Tips | 15/03/2016 |
| BBC Breakfast | Product recalls | 15/03/2016 |
| Radio 4 You & Yours | Terms & Conditions | 09/03/2016 |
| LBC Nick Ferrari | Sunday trading laws | 08/03/2016 |
| Radio BBC Essex | Effective complaining to councils | 03/03/2016 |
| Radio Downtown Northern Ireland | Effective complaining | 24/02/2016 |
| BHBN Radio | Supermarkets and customer service | 24/02/2016 |
| BBC Radio Oxford | Advice on tumble dryers story | 22/02/2016 |
| Radio 2 Jeremy Vine | ‘phone in | 19/02/2016 |
| BBC Radio Ulster | Britain as moaners not effective complainers | 17/02/2016 |
| BBC Radio Tees | Tips for complaining effectively | 16/02/2016 |
| BBC Radio Norfolk | Do British complain effectively? | 16/02/2016 |
| The Daily Express | Revealed: Britain is a nation of moaners | 16/02/2016 |
| BBC Radio 5 Live Daily | Consumer slot complaining effectively | 15/02/2016 |
| BBC Radio Wales Eleri Sion | British complaining | 15/02/2016 |
| BBC Radio Glos Anna King | Your rights when a firm goes bust | 02/02/2016 |
| BBC Radio 5 Live Drive Show | Discussing swearing in tweets when complaining | 07/01/2016 |
| BBC Radio London | Jo Good show – phone in consumer issues | 05/01/2016 |
| Derby Telegraph | Christmas gift complaints? Find out what your rights are | 30/12/2015 |
| The Telegraph | Returns and refunds: the most generous policies | 13/12/2015 |
| BBC Radio Tees | Meals not matching description | 23/11/2015 |
| Radio 2 Jeremy Vine | Complaining in restaurants | 20/11/2015 |
| Radio 4 You & Yours | How to complain | 16/11/2015 |
| Citizen’s Advice Bureau | Keep calm and carry on complaining video series | 06/11/2015 |
| BHBN Radio | New consumer rights | 04/11/2015 |
| Rip Off Britain | Ways of complaining | 22/10/2015 |
| Yours magazine | Know your new buying rights | 13/10/2015 |
| Yours magazine online | 5-minute guide to your new consumer rights | 05/10/2015 |
| Mark Forrest BBC Radio Show | Consumer Rights Act 2015 | 01/10/2015 |
| Radio 2 Drivetime | Consumer Rights Act 2015 | 01/10/2015 |
| Daily Mail Online | 30 days to get your money back and protection on digital downloads: | 01/10/2015 |
| BBC Radio GNS (various BBC local stations over 2hr breakfast show slots) | Consumer Rights Act 2015 | 01/10/2015 |
| Radio 5 Live | Consumer Rights Act 2015 | 01/10/2015 |
| Evening Standard | Consumers rights strengthened and digital downloads protected for first time by new law | 30/09/2015 |
| Raconteur | The digital future of packaging | 30/09/2015 |
| Independent | New law giving consumers 30 days to return faulty items coming into effect | 29/09/2015 |
| Daily Mail | Shopper power 30 day refunds now guaranteed | 29/09/2015 |
| Woman’s Own | A Quick Guide to The New Rules About Complaining! | 28/09/2015 |
| Moneybox Live R4 | CRA & ADR | 26/09/2015 |
| Radio Times | Satisfaction or your money back | 26/09/2015 |
| The I paper | Store tricks that send us off our trolleys | 19/09/2015 |
| BT.com, Yahoo, MSN & over 60 regional/local papers | Supermarkets’ ‘most annoying’ habits revealed | 19/09/2015 |
| Radio 5Live Breakfast | Supermarket tactics to make you buy more | 19/09/2015 |
| Yours magazine Online | 5-minute guide to making a complaint about your holiday | 02/09/2015 |
| LBC Tom Swarbrick | Customer service | 26/08/2015 |
| Guardian | Internet flowers – the perils of a thoughtful gift | 18/08/2015 |
| Yours magazine | Complaining when something goes wrong on holiday | 18/08/2015 |
| The Observer | Flower deliveries your rights | 16/08/2015 |
| LBC Breakfast Show | Airport retailers – VAT story | 12/08/2015 |
| BBC Radio London | Jo Good Show interview | 11/08/2015 |
| Radio 4 You & Yours | Ombudsman Omnishambles | 07/08/2015 |
| BBC1 Breakfast | Flight delays | 05/08/2015 |
| Yours magazine | Delayed flights top 5 tips | 04/08/2015 |
| Yours magazine Online | Article on complaining about when airlines delay/lose luggage | 10/06/2015 |
| Yours magazine Online | Article on complaining about wedding services | 09/06/2015 |
| BBC Radio Leicester, Sheffield, Kent, Cov & Warcs, Scotland, Merseyside | Audi story | 07/05/2015 |
| BBC Radio 3 Counties | Audi story | 06/05/2015 |
| Radio 5 Live Wake up to Money | Morrisons bringing back 10 items or less/self checkouts discussion | 30/04/2015 |
| BBC1 Breakfast | Morrisons figures/supermarkets | 12/03/2015 |
| Radio 5 Breakfast | Morrisons figures/supermarkets | 12/03/2015 |
| Chingford Times | Article about HD/book | 20/02/2015 |
| The Daily Express | Article about HD/book and tips | 06/02/2015 |
| Mark Forrest BBC Radio Show | Complaining | 04/02/2015 |
| Yours magazine online | Your shopping rights in the sales | 03/02/2015 |
| Take a Break | Tips on swapping stress for results from complaining | 22/01/2015 |
| Glamour magazine | Contributing to article on customer helplines | 01/01/2015 |
| Yours magazine online | 5 top tips complaining in sales | 23/12/2014 |
| Yours magazine online | How to complain in restaurants | 22/12/2014 |
| Yours magazine | 5 top tips complaining in restaurants | 09/12/2014 |
| What’s Good to Do | Article | 10/2014 |
| Evening Standard | Provided 10 top tips for article | 21/10/2014 |
| Yours magazine online | Your shopping rights | 16/10/2014 |
| Cambridge News | ‘phone calls | 24/09/2014 |
| Rip Off Britain | Complaining, social media | 17/08/2014 |
| ITV News | Deliveries | 08/08/2014 |
| What’s Good to Do | Article | 06/2014 |
| The Times | Deliveries rights | 25/05/2014 |
| Radio WM | Complaints (Npower) | 13/05/2014 |
| BBC News online | Small claims court fee increase in England and Wales | 24/04/2014 |
| BBC1 Breakfast | Covering court fees rise | 22/04/2014 |
| The Observer | Covering court fees rise | 20/04/2014 |
| All Hallows Community Radio | Guest | 28/11/2013 |
| Radio 5 | Expert ‘phone in | 27/11/2013 |
| BBC1 Breakfast | Item on customer complaints | 20/11/2013 |
| In My Opinion Waltham Forest paper | Article written by HD | 11/11/2013 |
| Media | Coverage | Date |
| ITV Anglia | Hotel lets | 20/04/2018 |
| BBC Radio Scotland | Broadband | 02/04/2018 |
| BBC Radio Stoke & Somerset | Complaining | 21/03/2018 |
| Talk Radio | M & S Mother’s Day flowers fail | 20/03/2018 |
| BBC Radio Kent | Weather related poor service rights | 06/03/2018 |
| Talk Radio | M & S pants | 04/03/2018 |
| LBC | Energy problems | 03/03/2018 |
| The Sun | KFC | 25/02/2018 |
| BBC Radio 4 | Ombudsmen | 10/02/2018 |
| Talk Radio | Complaining effectively | 05/02/2018 |
| LBC | CAA investigation | 03/02/2018 |
| Talk Radio | Scams | 28/01/2018 |
| Financial Times | Podcast | 18/01/2018 |
| The Sun | Sun Savers | 17/01/2018 |
| Express | Credit Card Charge Ban | 04/01/2018 |
| Financial Times | Money saving travel tips to lift the gloom of ‘Blue Monday’ | 12/01/2018 |
| BBC Radio Scotland | Social media | 04/01/2018 |
| ITV regions | Returns rights | 03/01/2018 |
| Daily Mirror | Dieters overcharged | 02/01/2018 |
| Good Housekeeping | Unwanted Xmas presents | 02/01/2018 |
| Sunday Times | Now, do you still have the receipt | 30/12/2017 |
| Andrew Castle LBC | Returns | 28/12/2017 |
| Sunday Mail | Stop grumbling… start complaining! | 30/12/2017 |
| BBC Radio 5 Live | Tesco Turkeys | 27/12/2017 |
| Eddie Nestor BBC Radio London | Returns | 27/12/2017 |
| Paul Ross Talk Radio | Sales | 26/12/2017 |
| BBC News | Returns rights | 22/12/2017 |
| South Wales Angus | Know your rights on unwanted Christmas gifts | 21/12/2017 |
| The Sun | Savvy Savers | 14/12/2017 |
| BBC Radio 5 Live | Peter Kay cancellation rights | 13/12/2017 |
| The Express | Staying safe: decrease risk of burglary & credit card fraud | 13/12/2017 |
| The Express | Planning ahead can reduce the cost of Christmas | 10/12/2017 |
| BBC Radio Scotland | Bank Holidays | 30/11/2017 |
| BBC Radio Newcastle | Supermarket layout | 29/11/2017 |
| Daily Express | Direct Debits can be a financial strain | 29/11/2017 |
| BBC Radio Kent | Black Friday | 23/11/2017 |
| ITV Regions | Black Friday | 22/11/2017 |
| The Express | Black Friday | 22/11/2017 |
| The Sun | Black Friday Deals | 16/11/2017 |
| Yahoo UK Finance | Black Friday Deals | 14/11/2017 |
| BBC Radio Norfolk | Complaining effectively | 13/11/2017 |
| The One Show | Terms & Conditions | 10/11/2017 |
| Talk Radio | Complaining abroad | 10/11/2017 |
| The Sun | Fatter Christmas | 05/11/2017 |
| Daily Mail | The £2,800 iPhone | 04/11/2017 |
| Yahoo UK Finance | Free tea and £100 cashback on iPhone X: this week’s deals and discounts | 01/11/2017 |
| BBC Radio WM | Brighthouse | 24/10/2017 |
| Sunday Mail | How to REALLY beat the cold callers | 22/10/2017 |
| Talk Radio | Champagne service | 21/10/2017 |
| The Guardian | From passion to profit | 01/10/2017 |
| BBC Radio 4 You and Yours | Argos caught playing around with toy prices | 30/09/2017 |
| The Daily Mail | Parents accuse Argos of hiking price of ‘bargain’ toys | 28/09/2017 |
| The Mirror | Argos What’s going on with the Argos 3 for 2 toy sale? | 28/09/2017 |
| Moneybox Live | Ryanair | 23/09/2017 |
| Financial Times | Ryanair | 22/09/2017 |
| BBC GNS | Ryanair | 21/09/2017 |
| BBC Scotland | Ryanair & boycotting | 21/07/2017 |
| BBC Radio 5 Your Call | Ryanair | 19/09/2017 |
| BBC Radio Kent | Ryanair | 19/09/2017 |
| BBC Radio 5 Live & BBC H & W | PPI | 29/07/2017 |
| BBC Scotland | Consumer rights when event cancelled | 06/07/2017 |
| Victoria Derbyshire | Fake holiday food poisoning scam | 21/06/2017 |
| The Sun | Massive Gaffe Are you a giffgaff customer? | 14/06/2017 |
| BBC Breakfast | BA flight delays | 08/06/2017 |
| MoneyBox Live | Flight compensation – where do the stranded stand? | 03/06/2017 |
| Financial Times | BA flies into customer relations disaster | 02/06/2017 |
| New Zealand Herald | British Airways IT engineer blamed for outage | 02/06/2017 |
| ITIJ | BA clashes with insurers over compensation | 02/06/2017 |
| BBC News Online | BA delays: Insurers clash with airline over expenses | 02/06/2017 |
| Financial Times | British Airways in travel insurance row over IT outage | 01/06/2017 |
| Financial Times | Podcast MoneyShow | 01/06/2017 |
| BBC Radio Surrey & LBC | BA | 30/06/2017 |
| BBC Radio5 Live | BA flight rights | 29/05/2017 |
| BBC Radio Wales | ‘Phone in | 18/05/2017 |
| Talk Radio Julia Hartley-Brewer | Ofcom fine | 11/05/2017 |
| BBC Radio Stoke | Complaining | 11/05/2017 |
| BBC1 Rip Off Britain | Complaining about hotels | 10/05/2017 |
| Channel 5 News Social media | Challenging parking tickets | 05/04/2017 |
| The Sun | Huladupes | 26/03/2017 |
| BBC Georgy Tonight | Airline delays | 14/03/2017 |
| BBC Radio Surrey | Heathrow ambassadors | 28/02/2017 |
| Daily Mail, The Sun | Heathrow ambassadors | 27/02/2017 |
| BBC Radio Wales | ‘phone in, complaining advice | 21/02/2017 |
| Channel 5 Social media | Complaining | 15/02/2017 |
| Channel 5 News | Complaining | 15/02/2017 |
| BBC Radio H & W | Complaining | 15/02/2017 |
| ITV News | Complaining | 15/02/2017 |
| BBC Radio Scotland | Customer service/complaining | 15/02/2017 |
| BBC Breakfast | British and complaining | 15/02/2017 |
| BHBN Radio | EE fine | 08/02/2017 |
| BBC Radio Kent | Rail delays | 01/02/2017 |
| BBC Radio 4 You & Yours | Rail delays | 27/01/2017 |
| BBC News online | ‘Young consumers ‘expect better service’ | 23/01/2017 |
| BBC Radio Tees and BBC Radio WM | ‘Customer complaints figures | 20/01/2017 |
| Radio Stoke | ‘phone in consumer rights | 12/01/2017 |
| Radio Tees | Reviews | 12/01/2017 |
| The Sun | The January Saves | 12/01/2017 |
| BBC1 The One Show | Gift cards | 10/01/2017 |
| BBC Radio Essex | Gift cards | 03/01/2017 |
| BBC Radio London | Gift cards | 01/01/2017 |
| Victoria Derbyshire | Black Friday | 26/11/2016 |
| Talk Radio Julia Hartley-Brewer | Black Friday | 25/11/2016 |
| GNS (2 hrs various BBC radio stations) | Vodafone fine | 26/10/2016 |
| The Observer | Got a customer complaint? Take it up with the CEO | 18/09/2016 |
| Tesco | The Complaining Cow interviews Tesco bosses | 15/09/2016 |
| Cabinet Maker magazine | In Dispute | 07/09/2016 |
| BBC Radio 2 Jeremy Vine | When customer serving staff argue between themselves | 26/08/2016 |
| BBC Hereford and Worcs | Holidays | 17/08/2016 |
| BBC Business online | Why you can’t keep online order freebies | 14/08/2016 |
| BBC Radio WM | Receipts | 29/07/2016 |
| LBC | Complaining about holidays | 20/07/2016 |
| BBC Radio WM | Complaining | 19/07/2016 |
| Radio Stoke | Social media and complaining | 06/07/2016 |
| BBC Breakfast | Social media and complaining | 06/07/2016 |
| BBC Radio 4 Moneybox | Vodafone billing issues | 08/06/2016 |
| BBC Radio 5 Live Consumer hour | Consumer issues | 02/06/2016 |
| BBC Radio 5 Live Wake up to Money | Financial Ombudsman figures | 26/05/2016 |
| BBC Radio Berkshire | Secondary ticket selling | 25/05/2016 |
| BBC Radio Surrey | Roaming Charges | 24/05/2016 |
| BBC Radio 5 Live Daily | Roaming Charges | 23/05/2016 |
| LBC | Airline charges | 16/05/2016 |
| BBC Radio Tees | Tipping | 03/05/2016 |
| BBC Radio 5 Live Daily | Complaining about holidays | 02/05/2016 |
| BBC Radio 5 Wake up to Money | High Street | 29/04/2016 |
| Radio Leeds | Clubcard loyalty schemes | 26/04/2016 |
| The Telegraph | Tesco customers “gutted” as supermarket scraps popular double Clubcard points scheme | 26/04/2016 |
| Yours magazine | How to Complain | 26/04/2016 |
| LBC Nick Ferrari | Misleading prices | 19/04/2016 |
| BBC Radio 5 Live, BBC Radio WM, BBC Radio Tees | Panasonic tv story | 13/04/2016 |
| Mail Online | Panasonic refuses to fix couple’s broken £800 42-inch flat-screen TV | 13/04/2016 |
| The Express | Expert reveals what you NEED to know when making a holiday complaint | 12/04/2016 |
| The Mirror | Tesco tells angry Sainsbury’s customers: ‘We’ll take your Brand Match vouchers’ | 11/04/2016 |
| Fabulous, The Sun | Money Saving article | 09/04/2016 |
| Prima | Your Money Excuses Busted | May edition out in April |
| BBC Radio GNS (various BBC local stations over 2hr drivetime slots) | Tumble dryers | 18/03/2016 |
| BBC Twitter | Top Tips | 15/03/2016 |
| BBC Breakfast | Product recalls | 15/03/2016 |
| Radio 4 You & Yours | Terms & Conditions | 09/03/2016 |
| LBC Nick Ferrari | Sunday trading laws | 08/03/2016 |
| Radio BBC Essex | Effective complaining to councils | 03/03/2016 |
| Radio Downtown Northern Ireland | Effective complaining | 24/02/2016 |
| BHBN Radio | Supermarkets and customer service | 24/02/2016 |
| BBC Radio Oxford | Advice on tumble dryers story | 22/02/2016 |
| Radio 2 Jeremy Vine | ‘phone in | 19/02/2016 |
| BBC Radio Ulster | Britain as moaners not effective complainers | 17/02/2016 |
| BBC Radio Tees | Tips for complaining effectively | 16/02/2016 |
| BBC Radio Norfolk | Do British complain effectively? | 16/02/2016 |
| The Daily Express | Revealed: Britain is a nation of moaners | 16/02/2016 |
| BBC Radio 5 Live Daily | Consumer slot complaining effectively | 15/02/2016 |
| BBC Radio Wales Eleri Sion | British complaining | 15/02/2016 |
| BBC Radio Glos Anna King | Your rights when a firm goes bust | 02/02/2016 |
| BBC Radio 5 Live Drive Show | Discussing swearing in tweets when complaining | 07/01/2016 |
| BBC Radio London | Jo Good show – phone in consumer issues | 05/01/2016 |
| Derby Telegraph | Christmas gift complaints? Find out what your rights are | 30/12/2015 |
| The Telegraph | Returns and refunds: the most generous policies | 13/12/2015 |
| BBC Radio Tees | Meals not matching description | 23/11/2015 |
| Radio 2 Jeremy Vine | Complaining in restaurants | 20/11/2015 |
| Radio 4 You & Yours | How to complain | 16/11/2015 |
| Citizen’s Advice Bureau | Keep calm and carry on complaining video series | 06/11/2015 |
| BHBN Radio | New consumer rights | 04/11/2015 |
| Rip Off Britain | Ways of complaining | 22/10/2015 |
| Yours magazine | Know your new buying rights | 13/10/2015 |
| Yours magazine online | 5-minute guide to your new consumer rights | 05/10/2015 |
| Mark Forrest BBC Radio Show | Consumer Rights Act 2015 | 01/10/2015 |
| Radio 2 Drivetime | Consumer Rights Act 2015 | 01/10/2015 |
| Daily Mail Online | 30 days to get your money back and protection on digital downloads: | 01/10/2015 |
| BBC Radio GNS (various BBC local stations over 2hr breakfast show slots) | Consumer Rights Act 2015 | 01/10/2015 |
| Radio 5 Live | Consumer Rights Act 2015 | 01/10/2015 |
| Evening Standard | Consumers rights strengthened and digital downloads protected for first time by new law | 30/09/2015 |
| Raconteur | The digital future of packaging | 30/09/2015 |
| Independent | New law giving consumers 30 days to return faulty items coming into effect | 29/09/2015 |
| Daily Mail | Shopper power 30 day refunds now guaranteed | 29/09/2015 |
| Woman’s Own | A Quick Guide to The New Rules About Complaining! | 28/09/2015 |
| Moneybox Live R4 | CRA & ADR | 26/09/2015 |
| Radio Times | Satisfaction or your money back | 26/09/2015 |
| The I paper | Store tricks that send us off our trolleys | 19/09/2015 |
| BT.com, Yahoo, MSN & over 60 regional/local papers | Supermarkets’ ‘most annoying’ habits revealed | 19/09/2015 |
| Radio 5Live Breakfast | Supermarket tactics to make you buy more | 19/09/2015 |
| Yours magazine Online | 5-minute guide to making a complaint about your holiday | 02/09/2015 |
| LBC Tom Swarbrick | Customer service | 26/08/2015 |
| Guardian | Internet flowers – the perils of a thoughtful gift | 18/08/2015 |
| Yours magazine | Complaining when something goes wrong on holiday | 18/08/2015 |
| The Observer | Flower deliveries your rights | 16/08/2015 |
| LBC Breakfast Show | Airport retailers – VAT story | 12/08/2015 |
| BBC Radio London | Jo Good Show interview | 11/08/2015 |
| Radio 4 You & Yours | Ombudsman Omnishambles | 07/08/2015 |
| BBC1 Breakfast | Flight delays | 05/08/2015 |
| Yours magazine | Delayed flights top 5 tips | 04/08/2015 |
| Yours magazine Online | Article on complaining about when airlines delay/lose luggage | 10/06/2015 |
| Yours magazine Online | Article on complaining about wedding services | 09/06/2015 |
| BBC Radio Leicester, Sheffield, Kent, Cov & Warcs, Scotland, Merseyside | Audi story | 07/05/2015 |
| BBC Radio 3 Counties | Audi story | 06/05/2015 |
| Radio 5 Live Wake up to Money | Morrisons bringing back 10 items or less/self checkouts discussion | 30/04/2015 |
| BBC1 Breakfast | Morrisons figures/supermarkets | 12/03/2015 |
| Radio 5 Breakfast | Morrisons figures/supermarkets | 12/03/2015 |
| Chingford Times | Article about HD/book | 20/02/2015 |
| The Daily Express | Article about HD/book and tips | 06/02/2015 |
| Mark Forrest BBC Radio Show | Complaining | 04/02/2015 |
| Yours magazine online | Your shopping rights in the sales | 03/02/2015 |
| Take a Break | Tips on swapping stress for results from complaining | 22/01/2015 |
| Glamour magazine | Contributing to article on customer helplines | 01/01/2015 |
| Yours magazine online | 5 top tips complaining in sales | 23/12/2014 |
| Yours magazine online | How to complain in restaurants | 22/12/2014 |
| Yours magazine | 5 top tips complaining in restaurants | 09/12/2014 |
| What’s Good to Do | Article | 10/2014 |
| Evening Standard | Provided 10 top tips for article | 21/10/2014 |
| Yours magazine online | Your shopping rights | 16/10/2014 |
| Cambridge News | ‘phone calls | 24/09/2014 |
| Rip Off Britain | Complaining, social media | 17/08/2014 |
| ITV News | Deliveries | 08/08/2014 |
| What’s Good to Do | Article | 06/2014 |
| The Times | Deliveries rights | 25/05/2014 |
| Radio WM | Complaints (Npower) | 13/05/2014 |
| BBC News online | Small claims court fee increase in England and Wales | 24/04/2014 |
| BBC1 Breakfast | Covering court fees rise | 22/04/2014 |
| The Observer | Covering court fees rise | 20/04/2014 |
| All Hallows Community Radio | Guest | 28/11/2013 |
| Radio 5 | Expert ‘phone in | 27/11/2013 |
| BBC1 Breakfast | Item on customer complaints | 20/11/2013 |
| In My Opinion Waltham Forest paper | Article written by HD | 11/11/2013 |
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